Company Description
Home Instead are a domiciliary care provider with a difference. We were named ‘Leading Care Provider of the Year’ this year and with minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. With a value of continuity, we always ensure clients see regular Care Professionals so trusting and worthwhile relationships can be formed. Our mission is to brighten the lives of the older generation, giving them a sense of purpose, wellbeing & worth.
Job Description
This is a rare and exciting opportunity to join the team at Home Instead Oxford as a Care Manager. Our office is based in Witney and supports clients across Oxford and parts of West Oxfordshire.
As the Care Manager, you will be responsible for the growth and development of our domiciliary care service ensuring the delivery of outstanding quality care. This will include being responsible for the efficient running of the business, quality control, managing the needs of the clients and day-to-day management of internal staff and our Care Professionals.
The role will involve:
- Supporting the growth and development of a high quality private domiciliary care service for older people in the local area
- Training and support where needed for Care Professionals
- Liaising with new enquiries and converting clients
- Care planning and conducting risk assessments, ensuring compliance to relevant legal and regulatory requirements
- Managing a small team, making sure that exceptional service is delivered to our clients and workloads are managed accordingly
- Ensuring successful operation of quality control systems
- Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered
- Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
- Promoting a positive culture in line with the Home Instead ethos and values
- Maintaining CQC standards, demonstrating compliance and dealing with notifications
Additional Information
To be successful, you will:
- Have care experience with excellent customer service and people management skills
- Be commercially aware and strive for business growth
- Have the ability to build good working relationships
- Have strong organisation and planning skills
- Be able to work well and accurately under pressure whilst working independently with minimal supervision
- Be flexible to meet the demands of the business including participating in an on-call rota if required
- Possess a minimum qualification of NVQ Level 3 in Health & Social Care with desire to work towards Level 5
- Be required to apply for registration as the Registered Care Manager with CQC
You should have a driving licence and access to a vehicle, as you may be required to be available to support team members out in the field in emergency situations and to travel throughout the community to conduct new client assessments.
Our offer to you:
- Competitive salary ranging from £32,000 - £36,000 per annum (DOE) plus performance-related quarterly bonuses
- Training, development and progression opportunities
- Free Blue Light Card, giving you discounts across a wide range of establishments
- Employee Assistance Programme
- 28 days holiday including Bank Holidays
- Job satisfaction and to work alongside a passionate team
- Employee referral bonus programme
- Access to funded NVQ’s including level 5
Working hours are Monday to Friday 08.30am - 5.00pm.
This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people we work with. It would suit a Deputy Manager looking to progress or someone with Care Manager experience.
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. Please apply today and we’ll be in touch, or email Robyn (Head of People Experience) on [email protected] for more details.
