Job Title: Receptionist
Location: Laureate House, Southmoor Rd, Wythenshawe, Manchester M23 9LT
Hours: 37.5 Hours (Temporary for 3 months, potential to be extended)
Trust Location: Greater Manchester Mental Health NHS Foundation Trust
What you’ll be responsible for:
· Dealing efficiently, precisely, and courteously with telephone callers.
· Being the first line of telephone contact to all service users, carers/relatives, displaying a warm, friendly, and helpful attitude at all times.
· Responsibility for directly receiving service users, checking all patients’ demographic details are complete and updated on the EPR system.
· Maintain client records for data inputting onto health and social services computer system
· Maintaining filing systems that are appropriate to the needs of the service.
· To provide admin support to the clinical team
You’ll learn the following whilst working at the trust:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS.
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.
You’ll have the following skills/experience:
· An excellent telephone manner.
· Outstanding communication skills.
· The ability to navigate IT systems, Inc. Excel, Word and PowerPoint.
· A caring and sensitive attitude when communicating with staff and patients.
· System knowledge of Paris is desirable.
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.
As a member of NHS Professionals, you have fantastic benefits:
· Competitive pay rates- work this week, get paid next week
· Essential support when you need it- 24/7 365 days- call us anytime
· Multi locational- work across neighbouring Trusts
· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
· Training and development opportunities- Keep up with the essentials and more
· Build holiday allowance for every shift you work- your work life balance is important to us
· Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
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Job Type: Full-time
Pay: £12.08 per hour
Expected hours: 37.5 per week
Schedule:
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
Application deadline: 05/01/2025
Reference ID: 78875
