Motor Claims Fraud Investigator

Aviva • Full-time • Norwich, GB • 5d ago

Motor Claims Fraud Investigator

Salary – Circa £30,000

Are you someone who enjoys uncovering the truth, thrives on investigative work, and has experience in fraud prevention or insurance claims?

If so, this role might be your next opportunity! We’re looking for a skilled professional with a background in insurance, fraud investigation, or a related field to join our award-winning Counter Fraud team as part of the Motor Investigation unit. Whether you’re experienced in handling fraud prevention cases or ready for a step up in your career, this role offers a chance to make a meaningful impact.

A bit about the job:

As a Motor Claims Fraud Investigator, you will play a critical role in protecting genuine customers and the business by investigating potentially fraudulent claims. From the moment a fraud concern is identified, you will manage the case through to its conclusion, whether clearing the claim or repudiating it. The primary focus will be on motor-related claims, but you’ll also encounter various types of fraud.

Your responsibilities will include engaging with customers, third parties, and suppliers to gather evidence, managing your own caseload, and ensuring fair and effective resolutions. You’ll be part of a collaborative team that values initiative, communication, and delivering results.

Skills and experience we’re looking for:

Strong understanding of fraud investigations and potential outcomes.
Experience in insurance claims handling or fraud prevention.
Excellent communication skills – both written and verbal – with the ability to manage challenging conversations with customers.
Proven ability to manage personal workload efficiently and effectively.
Knowledge of UK legislation, including The Fraud Act 2006 is a plus.

What you’ll get for this role:

Salary – Circa £30,000 (depending on location, skills, experience, and qualifications)
Bonus opportunity - 6% of annual salary, actual amount depends on your performance and Aviva’s
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Outstandingly supportive policies including parental and carer’s leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your well-being seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to anna.bui@aviva.com