JOB PURPOSE:
· To support the shop manager in managing the day to day retail activities of the shop ensuring that it is both attractive and welcoming at all times.
· To support and, in the absence of the Shop Manager, supervise the activities of the volunteers on duty, including ensuring that all relevant policies, procedures and legislation is complied with at all times.
· To liaise with the general public, local traders and any other relevant party in a manner likely to enhance and further the work and reputation of Age UK Worcester and Malvern Hills.
Retail
· To ensure that the shop window displays are at all times attractive to customers; to update them regularly to prevent them looking ‘tired’ and predictable.
· To arrange the internal displays in a manner that show the goods in their best light and which is easily and safely navigable by the public.
· To keep the inside of the shop clean and tidy at all times.
· To accept and process all donations in accordance with relevant policies and procedures e.g. to price all items in line with the agreed pricing structure.
· To undertake all general duties within the shop as directed by the Shop Manager.
· To ensure all customers receive excellent customer service at all times from all staff and volunteers.
· To deal with all customer service issues, e.g. queries and complaints, that may arise when on duty. To follow any relevant procedures thereafter.
· To maintain accurate and timely records of all activities as directed by the Shop Manager.
Management of Staff and Volunteers
- To assist in the recruitment of suitably competent and enthusiastic volunteers to the shop in line with established policies and procedures.
Financial·
To maintain accurate records of all business transactions using systems in place.
Policies and Procedures
- To comply with all policies, procedures and risk assessments relating to the shop; to ensure that all volunteers under your supervision do the same.
External Relationships
- To help develop good working relationships with colleagues in other shops in the Age UK network.
- To promote the work of Age UK through the course of daily retail activities. To provide an information point within the shop relating to Age UK.
- To act as an ambassador for the work of Age UK and help develop the public profile of the charity through interactions with the public and marketing strategies for the shop.
- To develop and maintain sound professional relationships with other local traders.
Other
- To regularly attend supervision meetings with the Shop Manager.
- To undertake all mandatory training courses and any others identified in supervision or arising out of incidents or occurrences in the work place.
- To undertake any other duties as may be required by the Board of Trustees and commensurate with the grading of the post.
Job Type: Part-time
Pay: £11.44 per hour
Expected hours: 14 per week
Benefits:
- Company pension
- Private medical insurance
- Sick pay
Schedule:
Work Location: In person
Reference ID: Assistant Shop Manager
