Administrative Assistant

Norfolk Community Health and Care NHS Trust • Part-time • Great Yarmouth, England, United Kingdom • £23.62k / year • 1m ago

This is a great opportunity for an assistant administrator to join our friendly and dynamic East Norfolk Community Learning Disability Team (CLDT).

We are looking for an enthusiastic administrative assistant to join our small integrated health and social care team based in Great Yarmouth. You will be carrying out a variety of administrative tasks, to ensure the smooth running of the office and to support the team's overall effectiveness.

The role will require travel to and working in the team office, but with some remote working from home possible as well.

Main duties of this role include, accessing various databases, systems and IT programs to record information, including confidential information.

Answering the phone to callers, who may have a learning disability, their families or carers and promptly dealing with their enquiries.

Managing incoming and outgoing post, either via royal mail, or e-mail.

Dealing with any callers to the office, who may have a learning disability, and dealing promptly with their enquiries.

General administrative duties, such as photocopying, typing letters and using health and social care IT and telephony software programs.

Working within the supervision of a Senior Administrator to support the Multi Disciplinary Team.

The Community Learning Disabilities Service has 5 integrated health and social care teams throughout Norfolk who supports adults with a learning disability and their family carers. The Team is based at Havenbridge House in Great Yarmouth.

NCHC values itself on being a proactive, supportive employer. The East team are a friendly and welcoming team of clinicians and support staff.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

If you are aged 16-30 and not currently in education, employment or training, our colleagues at the Norfolk and Waveney Integrated Care Board (supported by the Princes Trust), can provide application and interview coaching. To request this support please contact NWICB.Careers@nhs.net

Using a range of software programs to produce, maintain and distribute documents, including reports, spreadsheets, databases, and presentations, which may include regularly dealing with matters of a complex and/or distressing nature.

Photocopying, scanning, emailing, distributing, filing, and organising letters, reports and other correspondence promptly and efficiently, ensuring that all staff and patient records, files and filing lists are maintained and kept up to date.

Collecting, opening, date-stamping, sorting, and distributing incoming mail, relating it to previous correspondence as appropriate and ensuring that outgoing post is sent in a timely manner.

Researching appropriate websites, downloading, and circulating documents, as requested.

Dealing appropriately with all telephone enquiries and face to face patient contact, which may on occasion, be upsetting.