Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at recruitment@nsft.nhs.uk.

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

Are you looking for a rewarding career and do you want to be part of a friendly team?

Do you have excellent interpersonal and communications skills ?

Do you enjoy speaking with the public both face to face and over the telephone?

Is providing good customer service a priority for you?

Can you effectively manage multiple tasks and priorities?

If you have said ‘Yes’ to each of the above, then we might just have the role for you…

We are looking for an experienced Receptionist / Administrator for Northgate Hospital based in Great Yarmouth. The role is a permanent position.

We are looking for someone to work 24 hours a week covering Wednesday, Thursday and Friday 8.30am to 5pm with additional hours to cover annual leave of the second receptionist.

Main duties of the job

To provide reception and switchboard cover Monday to Friday 8.30am to 5pm for Northgate Hospital.

To provide administrative, typing and data support to the service as directed by the Business Support Manager.

Administering the medical on-call and out of hours rota on a daily basis.

Welcoming service users / carers and visitors to Northgate Hospital, ensuring that staff within the building are advised of their arrival. Passing on messages in a timely way.

Maintain confidentiality within a busy reception area at all times.

Manage room bookings.

Responsible for patients monies and petty cash for the site.

Use of trust systems and Microsoft packages.

We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the Community Mental Health Services. You will be encouraged to develop your skills and knowledge.

Previous administration experience is essential. Full training will be given for the specific role and our systems.

Working for our organisation

Benefits:

Benefits included with this role are:

NHS pension
a comprehensive in house & external training programmes
career progression
starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
staff physio service
NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

Please refer to the attached job description, which details the full role and responsibilities of the receptionist post.

Please do contact us, if you would like to discuss the role further or have an informal visit.

Please visit our Facebook and Twitter page @NSFTjobs

Person specification

Qualifications

Essential criteria

NVQ 2 Customer Services or equivalent qualification/experience.

Desirable criteria

Knowledge of Trust’s electronic records.
NVQ Level 3 Business Administration

Experience

Essential criteria

Use of ICT applications/packages.
Experience of working in a busy reception/office area.

Knowledge

Desirable criteria

Knowledge of clinical and patient administration systems i.e. Lorenzo, basic computer skills – Word, Excel, PowerPoint, Access

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.

The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.

This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Desirable criteria

Experience

Essential criteria

Knowledge

Desirable criteria

Employer certification / accreditation badges

Norfolk & Suffolk Foundation Trust

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Receptionist / Administrator