Helpdesk Clerical Officer

Frimley Health NHS Foundation Trust • Part-time • Frimley, England, United Kingdom • £24.87k / year • 1m ago

We are seeking a reliable, trustworthy, individual to assist in the provision of an efficient and effective service to all users of the busy BSPS Helpdesk Department. The post holder will be liaising with patient's and clinicians over the phone , booking Blood Test appointments and relaying results to clinicians as well as replying to emails requesting results.

Perform data entry tasks in the Helpdesk office using the
Enterprise LIMS.
Answer phone calls and take appointment bookings.
Answer telephone helpline enquires using a prepared script and
refer on queries to other areas if necessary.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Entering patient details onto the Enterprise LIMS.
Entering patient results onto the Enterprise LIMS.
Ensuring issuing of Helpdesk reports on a daily basis.
To respond to all telephone enquiries and to keep records.
Make telephone enquiries to GP surgeries, Consultants and other hospitals.
To inform the Office Team Leader, on a regular basis, of any work backlogs.
Carrying out general clerical duties i.e. Filing, photocopying.
Carry out daily audits
Book Phlebotomy/Blood Test appointments onto Swiftqueue
Dealing with andrology appointments booking and print appointment calendar or Swiftqueue
Assist in the training of new starters.
To carry out duties within the Helpdesk department as and when required by the Operations Manager/ Helpdesk Team Leader.

To answer calls and respond to emails.
To handle customer enquiries both over the phone and by email.
To research required information using available resources.
To escalate customer complaints and provide customers with product and service information via CRM.
To enter new customer information into system and update existing customer information.
To identify and escalate priority issues and route calls to an appropriate resource.
To follow up customer calls where necessary.
To document all call information according to standard operating procedure.