The band 3 Administrator will be a flexible resource to support teams in the provision of services to include organisation of work for self and other team members and may have front line contact with service users, carers, the general public or other external stakeholders, as well as internal colleagues. The Administrator will support one or more team(s) within the maternal mental health service THRIVE.
Customer service and communication
The post holder will have skills in customer care which they will use in their transactions with clients/other external stakeholders and internal colleagues
Technical/Equipment/Processing systems and information
The post holder will be using basic office skills in Word, Outlook and Excel
The post holder will also be maintaining records on electronic systems such as RiO
Development of documents will be required e.g. letters, spreadsheets and reports
Completeness and data quality
The post holder will be expected to maintain patient confidentiality and demonstrate appropriate use of email, calendar and centralised systems
Organisation/Autonomy
The post holder will prioritise workload and interpret urgent nature
of calls in order to pass promptly onto those appropriately qualified
Supervision/Delegation
The post holder will work autonomously but will receive regular supervision and appraisals by their line manager
Document preparation and record keeping
The post holder will be expected to produce high quality documents
from a variety of software
Financial resources
The post holder may maintain basic financial records
Health & Safety
Observe the required health and safety rules and take personal responsibility for the security of the work area
Covering other sites
- There is an expectation to cover other sites across Kent including supporting the Administration Team for Perinatal Mental Health Community Service
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.
Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.
We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Our strategy
Our mission is what we set out to do every day
We deliver brilliant care through brilliant people.
Our vision is where we want to be in the future
To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.
The main responsibilities of this post will focus on customer service, organisation and related administrative tasks eg. diary management, organising meetings, attending meeting and minute taking, producing letters and updating records. This includes maintenance of effective and efficient working systems and supporting business and performance management. Please see the attached job description for further details.
