We are seeking a highly organized and motivated individual to join our Gastroenterology administrative team in Yeovil. This role offers an excellent opportunity for those looking to build a career in healthcare administration. This is a 12 month, part time fixed term position.
As admin support, you will be required to provide efficient and effective support to the medical secretaries, including cross-cover for other support administrators and medical secretaries within the business unit to support clinical teams in times of absence, as requested by the Operational Manager to support service requirements.
You will be responsible for typing clinic letters using the digital dictation system (BigHand), sorting of post, filing and other general administrative duties as directed by the Operational Manager
To work within the Trust values and core standards to maintain an excellent patient experience at all times
To type clinic letters and general correspondence as dictated by medical staff using digital dictation (BigHand) and word processing equipment within the business unit service level agreement timescales and standard operating procedures
To provide cross-cover for medical secretaries as and when required. Flexibility is essential to provide adequate service cover during core hours in times of absence.
To answer incoming telephone calls from patients, carers and other healthcare professionals in an efficient manner, taking messages or referring onto other departments and agencies as appropriate
To acquire knowledge of necessary medical terminology
To strictly observe the rules of confidentiality, security and location recording for all patient data
To ensure all medical record documents are filed correctly in the medical notes
To ensure all post is collected, sorted and distributed accordingly in liaison with the medical secretaries
Use the hospital administration system (TrakCare) for all patient related data, including case note tracking
Use of the hospital TrakCare RTT (Referral to Treatment) to update patient pathway and Order Comms system for patient results/X-Rays (where appropriate).
To be able to book follow up appointments where necessary
To liaise with the medical secretaries within the business unit regarding all work and to undertake any other duties that may arise from time to time
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Good all round general education to GCSE standard, including English Language and mathematics
Proven competencies in current office practice
Competent IT skills
Use of emails and electronic diaries
Experience of working within an office environment
Previous NHS experience
Knowledge of medical terminology
Able to work as member of a team.
Able to deal with confidential matters in a sensitive manner
Able to prioritise workloads/good time management
A sound understanding of the principles of confidentiality
Good administration skills
Willingness to use technology to improve standards of care and support to our patients
