An exciting opportunity has arisen to join our busy ED department as a receptionist. The successful candidates will need to be highly motivated team player, who shows flexibility and careful attention to detail providing patients with a high quality service.
Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.
Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.
Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.
Type all forms of clinical correspondence as dictated by clinical staff, by use of audio or copy typing. Produce copies for appropriate agencies, filing copies in correct sequence, ensuring follow-up arrangements are in place, listing outstanding investigations on the hospital database system.
Process urgent referrals and arrange appropriate outpatient appointments.
Participate in team and Trust meetings as requested.
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.
There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Good standard of general education,NVQ 2 or equivalent experience
NVQ 2 in Business and administration
Good organisational and communication skills, Ability to manage multiple tasks within defined timescales, Experience in a reception role, IT skills, Competent dealing with general public
Knowledge of NHS terminology, Previous experience working in a hospital environment
Ability to work as part of a team, To remain calm under pressure, Flexible working over a 24 hour rota
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
