Receptionist – Patience Lane Surgery

We are currently looking for an experienced, motivated, and enthusiastic GP Receptionist to join our busy, friendly, patient focused GP practice team. This is a part time position at 30 hours per week on a rota basis.

We are a medium sized practice, serving a patient population of just under 11,000 patients across 2 sites in Castleford and Altofts. We operate using the SystmOne clinical system, have a great QoF achievement history and are rated good by CQC across all domains.

Salary meets national minimum wage. We also offer access to the NHS pension scheme and free on-site parking.

Job responsibilities include

Answering the practice telephones in a timely manner.
Booking appointments for patients with the appropriate clinician.
Receive patients who are attending for appointments and ensure their details, including address and telephone numbers, are up to date.
Checking the online consultation system daily and responding as appropriate.
Process prescription requests.
Look into and respond to patient queries.
Book hospital transport for patients who meet the transport booking criteria.
General admin duties such as culling and tagging, filing, scanning, and photocopying as required.
Ensure the reception area is adequately stocked up with new patient packs, appointment cards, and any other appropriate forms.
Ensure new patient registration forms are completed correctly and added onto the clinical system in a timely manner.
Receive and dispatch incoming mail and ensure outgoing mail is taken to the post office daily.
Undertake task requests from the GPs on the clinical system.
Book interpreters for non-English speaking and sign language patients using the commissioned interpreting service.
Ensure samples provided by patients are tested by the clinical team and/or sent to the pathology lab after both morning and afternoon clinics.
Ensure the reception opening and closing procedure is adhered to daily.

Job Types: Part-time, Permanent

Pay: From £11.44 per hour

Expected hours: 30 per week

Benefits:

Company pension
On-site parking

Schedule:

Monday to Friday

Work Location: In person

Application deadline: 02/12/2024

Patience Lane Surgery

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