About The Service
An exciting and interesting opportunity has arisen within the Bereavement Services Team for a Crematorium Assistant. Cardiff Bereavement Services is a multi-award winning service operating a crematorium and 8 cemeteries across Cardiff delivering a high standard of service to the bereaved and service users in a most sensitive working environment. The Cemeteries Administration Officer will be based at Thornhill Cemetery and will be the first point of contact for the Public and Stake Holders regarding Queries and Complaints, they will also offer Administration assistance to the Cemeteries and Memorial Teams. We pride ourselves in providing excellent customer services and are therefore looking for a customer focused individual to join our front-line team in the delivery of exceptional customer care.
About the job
The key role of the post will be to provide an efficient and high quality first point of contact for all enquires for the Cemetery and Memorial teams. There are two main elements to the job, the first is to be responsible for logging queries and complaints and liaise with the Cemeteries Managers and Memorial Registrar. To second element of the role will involve offering administrative assistance to the Cemeteries and Memorial teams including taking minutes of meetings, filing returning taking messages and organising diaries. You will also be expected to provide sexton cover and support on occasions.
What We Are Looking For From You
Experience of working within a customer orientated service, ability to communicate effectively, have good organisational skills and the ability create and maintain data bases, ability in creating and attending appointments within timescales and attention to detail is imperative. The successful candidate must have the ability to lone work effectively and diary management alongside other service provision is essential. The individual must be competent in the use of IT systems and have the ability to deal with often distressed individuals in an emphatic way.
Additional information
For further information regarding this post please contact Geraint Rees on GerRees@cardiff.gov.uk.
Please note: This is a part-time role for 25 hours per week. The advertised salary is based on a full-time position and will be adjusted on a pro-rata basis. The actual salary for this role will range from £17,015 to £18,425 per annum, depending on hours worked.
This post is subject to a Basic Disclosure and Barring Service check.
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We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
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Job Reference: PLA00414
