Job Introduction
This is an exciting role within the People Group (HR) in UKHSA, working within the Payroll and Pensions Team. The UKHSA People Function plays a key role in supporting the business through change as they build the organisation and ensure they recruit and retain the very best people to achieve their vision. This means a customer-focused, solution-driven delivery of priorities across the whole HR spectrum - at the same time as undergoing their own restructure to ensure they are appropriately sized and skilled to deliver and excel.
The Pensions Officer will manage a high quality, customer focused, effective and efficient pension service to all UKHSA staff. This will involve providing pensions support to the pensions team and stakeholders across the business to ensure compliance.
The role provides advice to staff in relation to pension legislation, HMRC regulations and various pension scheme rules. The post holder will support the Pensions Supervisor and Manager on pension matters relating to administrative and operational matters of all UKHSA pension schemes.
This is a fully remote role with immediate start and ending on 31/03/25
Main Responsibilities
Working as a Pensions Officer at UKHSA, which is a fast growing operation of 7000 plus employees, your main duties and responsibilities will include:
- Responsible for checking correct scheme for new starters. In exceptional circumstances, arranging special ad hoc payments or in certain cases stopping payment.
- As a first point of contact for employees and managers, to provide support and deal with queries. To be aware of confidential and sensitive issues as they arise and handle them in the correct and appropriate manner.
- Validate and process redundancy payments, additional voluntary contributions, pension opt in/out forms, AW8’s etc.
- Responsible for maintaining the accuracy and integrity of the ESR payroll system and NHS Pensions Online (POL) and Civil Service Pensions
- Provide advice to managers and staff on pension requirements on both NHS & Civil Service pension schemes.
- To undertake the calculation of a variety of payments (e.g. redundancy, protection of earnings entitlements), Total Pensionable Pay (TPP), processing of pension refunds and estimates of benefits.
The Ideal Candidate
- Educated to graduate level or able to demonstrate equivalent competence to that level.
- Experience of working on payroll systems.
- NHS Pension Scheme Experience, or Civil Service Pension Scheme Experience is essential.
- Excellent communication skills – both written and verbal.
- Able to remain calm under pressure and act appropriately in response to sensitive pension issues.
- An understanding of and commitment to equality of opportunity and good working relationships, both in terms of day-to-day working practices, but also in relation to management systems.
