Job Title: HR Systems Helpdesk Advisor
Location: Nottingham University Hospitals NHS Trust
Hours: 37.5 hours Monday to Friday
Trust Location: Nottingham City Hospital (NG5 1PB)
What you’ll be responsible for:
1. Assist in the administration of HR Systems including:
a. Verifying data accuracy/ cleansing of HR systems data.
b. Evaluating routine and occasionally complex data. E.g. assisting in roster planning and administration.
c. Maintaining complex data structures with the HR Systems. E.g. ESR supervisor hierarchy, e-Rostering team structure, e-expenses authorisation structure, etc.
2. Act as first point of contact for all HR Systems Helpdesk Team queries.
a. Resolve basic user queries where possible by:
3. Querying and providing HR Systems data (subject to authority to share data)
4. Liaising with third parties (such as external service providers) to identify a resolution
a. Triage complex user queries to the relevant HR Systems Helpdesk Analyst for resolution.
5. Whilst the post is responsible to the HR Systems Helpdesk Manager, there is a degree of autonomy, as assigned tasks are usually seen through to completion with little or no supervision and the post holder will address user queries to the best of their knowledge.
You’ll learn the following whilst working at the trust:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
You’ll have the following skills/experience:
· Microsoft Office package knowledge e.g., Outlook, Word, Excel
· Communications skills- both verbal and written
· Excellent telephone manner
· Ability to meet deadlines and manage workload
· Previous HR experience
This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.
As a member of NHS Professionals, you have fantastic benefits:
· Competitive pay rates- work this week, get paid next week
· Essential support when you need it- 24/7 365 days- call us anytime
· Multi locational- work across neighbouring Trusts
· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
· Training and development opportunities- Keep up with the essentials and more
· Build holiday allowance for every shift you work- your work life balance is important to us
· Stakeholder pension scheme available- a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
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Job Type: Full-time
Pay: £11.67 per hour
Schedule:
Work Location: In person
Reference ID: 78379
