Tesco Shift Leader - Days - Tidworth Superstore

Tesco • Full-time • Tidworth, GB • 1d ago

What’s in it for you

There are a lot of reasons why Tesco is a great place to work. Here are just a few of them.

There’s bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle
We take your development seriously, so this is a great place to get on in your career. You’ll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want
It’s an inclusive place where everyone’s welcome. We celebrate the individuality of our colleagues - because they’re what makes Tesco, Tesco
Your voice matters, and we’ll always welcome and listen to your ideas and opinions
We put your wellbeing first, and support is always available if you need it
Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, you’ll be in good company

Our Benefits Include

Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
Request flexible working from day one
Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
Access to free wellbeing services with a range of resources to support your mind, body, and life
Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
Uniform provided and policies to support you for all of life’s moments, big and small
Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
Click here to read more about the benefits we have available for our colleagues

About The Role

Availability Window

Days From time To time Mon 16:30:00 00:30:00 Tue 15:30:00 00:30:00 Wed 15:30:00 00:30:00 Thu 15:30:00 00:30:00 Sat 15:30:00 00:30:00

Our Shift Leader rate of pay starts from £14.28 an hour; this increases to £15.41 for stores inside the M25. Additional payments may also apply depending on location and skills.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

As a Shift Leader You’ll

Work in a fast-paced retail environment, with bags of variety
Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
Be there for customers, listening to them and helping to make sure they leave the store with what they came for
Look for ways to improve service, including coaching your colleagues and giving feedback to the team
Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

You will be responsible for

Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety
Being the go-to person for colleagues in the absence of a manager for day-to-day queries
Making sure the store is always clean, tidy, and well-presented
Supporting managers to coordinate seasonal, community and charity events
Contributing to a great team atmosphere, that’s inclusive of everyone
Providing great customer service, by listening to our customers and putting them first in everything you do
Keeping the team well-informed and up to speed on any communications, changes, or updates
Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
Following health and safety routines and procedures, and ensuring colleagues do the same
Recognising and celebrating colleagues within the team who are providing great service

You will need

To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met
To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
To be comfortable taking the lead, and overseeing the store in the absence of your Manager
To be a good decision maker, who’s flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
To be motivating, so you can inspire your team to deliver beyond expectations
To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day