Company Description
Home Instead is the world’s leading provider of personal care and companionship services for older people. Our Care Assistants, are the heart and soul of Home Instead. This is to allow individuals to lead fulfilled lives in safe and familiar surroundings where they feel safe and comfortable in the place they call home, With visits being 1 hour minimum.
The role is UK based with having the right to work in the UK
Job Description
We are looking to recruit a well organised and experienced Support Coordinator to join our dynamic and friendly Care Team to help support the delivery of outstanding home care for our clients.
Could this be you??..
Being a Home Instead Support Coordinator includes the delivery of excellent care support services, along with assessment and review of individual services and practical support visits, competency checks, instruction, and training of our care professionals - due to the field-based elements of the role you must hold a driving license.
You will also be expected to look for opportunities for service development and business growth.
If you are passionate about providing the best in community care, take pride in building engaging relationships with our clients and gain the commitment of our exceptional professionals, then this role is for you!
The Role
- Responsible for key aspects of office administration whilst being reactive to the needs of the business.
- Supporting the service delivery process by ensuring schedules are built effectively and efficiently around our clients and care professionals, whilst being ready to respond to schedule changes at short notice.
- Making sure there is sufficient cover for care assistant sickness, absenteeism, or holidays.
- Adding and maintaining all client and care professionals’ information on our care planning system.
- Managing enquiries to the service by responding to emails and telephone calls in a warm, professional, and timely manner.
- Maintaining effective systems ensuring that all filing and databases are fully compliant and kept up to date.
- Working with the Registered Care Manager to implement new care packages, including organizing introductions of care staff to new clients.
- Liaising with the Care Manager and the Recruitment Officer to ensure sufficient staffing levels for new and existing care packages.
- Coordinating introductions to clients, competency checks and support visits for the care team out in the community.
- Supporting the delivery of a high-quality service through quality assurance telephone calls and visits to clients.
- Supporting the recruitment and pre-employment checks for new care professionals where appropriate.
- Taking part in the On-Call Rota and be willing to deliver care to ensure continuity of services, if required.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensuring compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
**Salary - £23,000 - £26,000 Pro Rota **
**Full time Position**
Qualifications
Essential Criteria
- An SVQ Level 3 Qualification (or willing to work towards it)
- Full driving license.
- Strong IT and administrative skills.
- Team player, reliable, trustworthy & with high integrity.
- Self-motivated, proactive & uses own initiative.
- Impeccable attention to detail.
- A practical, methodical approach to problem solving.
- Warm, friendly, and professional approach.
- Passionate about delivering outstanding care to our clients.
Core Values
- Accountable and responsible
- People orientated.
- Compassionate, with a desire to help others.
- Positive, ‘can do’ attitude.
- Planned and organized.
- Reflective and open to learning.
- Adaptable to change.
- Living the Home Instead ethos.
Role Specific Competencies
- Bubbly, engaging, and customer focused.
- Focus on standards, quality, and compliance.
- Good communicator, with an ability to use social media.
- Collaborative, team player.
- Responsive and able to prioritise tasks.
- A competent care professional.
- Multi-tasker
- Growth mindset
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. Contact us on 01382 722321 or apply online to start your new, rewarding career in 2024 with Home Instead Dundee & South Angus.
We encourage applications from all sections of the community as we want to reflect the towns and villages in which we work.
Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment, therefore this role is subject to enhanced criminal record checks.
