Company Description
Our mission is to brighten the lives of older adults giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.
Job Description
As Care Coordinator, you will be responsible for assisting our Registered Manager in the growth and development of our domiciliary care service ensuring the delivery of outstanding quality care. You will play a vital role in ensuring the well-being and safety of our Clients while promoting a compassionate and nurturing environment.
The Role
- Supporting the management of clients and responsibility for their ongoing care and support with a focus on person centred care.
- Undertake consultation to new clients, complete assessments and complete all new client’s paperwork as required.
- Create, update and audit client care plans and assist with digital care planning.
- Identifying training needs/follow ups in respect of auditing activity.
- Maintain accurate client and Care Professional records on Home Instead software and People Planner.
- Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client reviews and action accordingly.
- Support, mentor and supervise Care Professionals.
- Maintain regular contact with clients and Care Professionals.
- Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
- Support the Service delivery process by ensuring schedules are built effective and efficiently around our clients and Care Professionals. Whilst being prepared to be responsive to changes in the schedules at short notice.
- Support the Registered Manager to ensure Client schedules are matched to their needs, and continuity of care is maintained where possible.
- Manage correspondence by responding to emails or telephone calls timely.
- Maintain effective systems ensuring that all filing and databases are kept up to date.
- Add and maintain all client and Care Professionals information onto the electronic scheduling system.
- Liaise with the Care teams to ensure sufficient staffing levels for resourcing new and existing care packages.
- Any other duties as directed by your line manager.
- Participate in on-call duties rota.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.
Qualifications
Essential Criteria
- Level 3 NVQ in Health and Social Care or equivalent.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Ability to nurture Care Professionals to enable them to reach their full potential.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Must understand the importance of confidentiality working within current legislation.
- Good working knowledge of IT systems with experience of Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
- Must have full driving license and means of transport if required within the territory to visit clients.
- Be organised and flexible to meet the needs of the business.
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to Access NI enhanced disclosure.
