Company Description
Are you an outstanding Care Professional seeking a fantastic new opportunity? If so look no further!
We have a vacancy for a Field Care Supervisor who will be responsible for managing our portfolio of clients from beginning to end, ensuring a positive and person centred service throughout their experience.
Home Instead, a leading in-home care company, is seeking dedicated Field Care Supervisors in Bourne, Sleaford and surrounding areas . As a Field Care Supervisors, you will assess clients' needs, develop care plans, supervise and support care staff, and maintain accurate records. We are looking for professionals with experience in healthcare, with strong communication skills, and a genuine passion for providing high-quality care. The role includes being on call one evening a week and out of hours on your working weekend.
Job Description
You will be responsible for supporting our clients from beginning to end of their time with Home Instead, ensuring high levels of customer service, full compliance and their positive client experience throughout.
A typical week you would be:
- Completing quality assurance visits to clients and their families
- Introducing new Care Professionals to their clients
- Conducting support visits with Care Pros to quality check the care they are giving and action any training or development needs
- Assisting the Head of Client Experiance to create, update and audit client care plans
- Ensure clear risk assessments are completed for clients and Care Professionals
- Using our care management software to audit daily care logs and medication records
- Participating in an out of hours on call rota - 1 evening per week and also out of hours during your weekend working (1 in 2)
- Completing the first care visit for new clients to ensure care plans meet the clients' needs
New Client Care:
- Attend care consultations
- Complete the care Plans
- Prepare all documents required for the client
- Carry out Care Professional introductions to the client and complete all documentation fully.
- Ensure client file is complete
- Carry out New Client QA's
Existing Client Care:
- To introduce new Care Professional to our clients and complete all documentation.
- Prepare for all Quality Assurance visits and complete them during the calendar month in which they fall due.
- Prepare for all Service Review visits and complete them during the calendar month in which they fall due.
- At all times, identify opportunities where you, or another member of the team can, or has, gone the extra mile in providing excellent opportunities and improving outcomes
Qualifications
What we are looking for:
- Cheerful personality with positive mindset
- Quality focus
- Planning and organising
- Customer Focus
- Communication and relationship management
- Teamwork and collaboration
- Influencing
- Agile learner
- Good level of attention to detail
Skills and Experience:
Additional Information
This is a fantastic opportunity to join a forward thinking professional team who are driven by ensuring that each and everyone of our client's receive the highest quality relationship and person centred care, everyday of the week!
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.
