Home Instead Senior Care is the world's leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation, we are immensely proud of the quality of care we provide.
Our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.
We are seeking a commercially aware Deputy Care Manager or a very experienced Care Coordinator looking for the next stage in their career to manage and develop the care operations of an independently owned Home Instead Senior Care office. We are looking for an individual who:
Is passionate about providing the highest quality of service.
Commercially aware.
Has a Leadership and Management for Care Services (LMCS) qualification (or equivalent) or a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services.
Has excellent office skills.
Business focused.
Has a flexible, positive, approach to work.
Wants to work in a fast growing, fun and professional environment.
Above all we are looking for someone who can take on board the bespoke service we offer. We need someone who wants to be part of a high quality service where everything is tailored around the client's needs. If you feel that you can always put the client at the forefront of the service you manage and lead a team to do the same, we would love to hear from you.
Some of the key tasks you would be responsible for include:
Develop and maintain positive relationships with clients through quality assurance (QA/Service Review) visits, telephone calss, cards and special events.
Liasing with the Care Manager.
Implement and maintain good practice initiatives to obtain an "Outstanding" rating in our next CQC Inspection.
Conduct client/CAREGiver introductions, brief CAREgivers on Client Journal.
Conduct Shadow and Support visits with CAREGivers to maintain our service at a high standard.
Undertake CAREGiver observations as required by the Care Certificate.
Maintain accurate client and CAREGiver records on Home Instead Software.
Contribute to the recruitment of CAREGivers.
Participate in on call services as required.
Monitor, mediate and log both client and CAREGiver activity.
Participate in team meetings.
Maintain confidentiallity at all times for all Home Instead Information, including client. CAREGiver and office data.
We are offering an attractive salary, fantastic career development opportunitites and the ability to make a real difference for the older people we work with.
We are looking to start recuitment as soon as possible please send a covering letter with your CV detailing what qualities you would bring to Home Instead to: [email protected]
