Additional Information
Job Number 24195832
Job Category Housekeeping & Laundry
Location London Marriott Hotel Park Lane, 140 Park Lane, London, England, United Kingdom, W1K 7AAVIEW ON MAP
Schedule Part Time
Located Remotely? N
Position Type Non-Management
LONDON MARRIOTT HOTEL PARK LANE – WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE
Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.
Join us on an exciting journey in the heart of London's luxury hospitality landscape! We are looking for a
Hotel Cleanliness Expert to join our award-winning hotel team, renowned for delivering exceptional hospitality. We are seeking a passionate individual with natural leadership abilities and a strong inclination towards luxury hospitality.
ARE YOU ELIGIBLE TO WORK IN THE UK?
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting this website https://www.gov.uk/prove-right-to-work
Job Summary
Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success – ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts – to get it right for our guests and our business each and every time.
Guest Relations
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Housekeeping Protocol
- Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
- Respond promptly to requests from guests, Front Desk, or At Your Service requests.
- Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
- Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
- Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
- Comply with quality assurance expectations and standards.
- Return cart to designated area at the end of shift.
- Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
- Fold cleaned linen into designated size, either by hand or using folding machine.
- Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
- Perform other reasonable duties as requested.
Guest Rooms and Suites
- Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).
- Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
- Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
- Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
- Limit access to guest rooms while cleaning by following departmental procedures.
- Remove trash, dirty linen, and room service items from room and balcony/patio.
- Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
- Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
- Report missing hotel/resort property and damages to room to manager/supervisor.
Public and Employee Spaces
- Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
- Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
- Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
- Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
- Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
- Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
- Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.
- Transport linen carts with clean laundry from laundry room to storage rooms on each floor of property.
- Replenish linens in the linen rooms based on the amount of linens needed for each floor as noted on the linen distribution form. Return cart to designated area at the end of shift.
- Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room. Identify and report preventative or other maintenance issues in public areas or guest rooms.
- Use the carpet shampoo machine to clean bedroom, corridor and public area carpets as per manufacture guidelines and trainings provided.
- Perform other reasonable job duties and tasks c within the Housekeeping department as requested by Supervisors and Managers.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Support all co-workers and treat them with dignity and respect.
Safety and Security
- Complete appropriate safety training and certifications to perform work tasks.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Follow any local Training requirements & Guidance
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Maintain awareness of undesirable persons on property premises.
- Support all co-workers and treat them with dignity and respect
Policies and Procedures
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Protect the privacy and security of guests and coworkers.
What We Can Offer You
A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.
- Competitive Salary + 28 days holiday including bank holidays increasing to a maximum of 31 days
- 50% discount on Food & Beverage when dining in the hotel
- Service charge upon completion of probation
- Length of service rewards and invitations to afternoon teas
- Monthly/yearly recognition schemes
- World-class career opportunities within Marriott hotels tailored to your specific needs
- Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
- Professional learning and development opportunities - because a rewarding career is so much more fulfilling!
- Complimentary meals on duty
- Complimentary dry cleaning - we do like to make an impression
- Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
- Pension scheme to help you save for the future
- Life assurance x 1 salary
- Competitive car lease schemes
- Cycle to work scheme - your wellbeing is important of course!
- Access to major high street discounts so you can treat your friends and family
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
マリオット・ホテルは、世界中で親しみやすい空間の快適さを維持し、あらゆる機会でイノベーションを起こし、ホスピタリティを向上させるよう努めています。マリオット・ホテルの一員になると、ホストとして「いつも最高のおもてなし」という約束を守るために尽力することが求められます。いつも先を見越した、心のこもった温かいサービスを提供し、今も息づく会社精神を守り、発展させてみませんか。世界でおもてなしの代名詞として知られるマリオット・ホテルの採用情報をぜひご覧ください。マリオット・ホテルに加わると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。
最高の仕事をして、 目標を達成し、素晴らしいグローバルチームに参加し、 最高の自分になることができる場所 で働いてみませんか。
JWマリオットは、世界中の主要都市や個性豊かなリゾート地に100軒を超える美しいホテル/リゾートを展開するマリオット・インターナショナルのラグジュアリーブランドのひとつです。JWマリオットでは、そこで働くアソシエートたちを最優先に考えています。アソシエートの幸せが、お客様の幸せにつながるからです。JWマリオットのアソシエートは、自信にあふれ、革新的で、真摯で、直感力が優れており、ホテル名ともなっているブランド創始者のJ. ウィラード・マリオットの遺した精神を引き継ぐ人材です。JWマリオットでは、コミュニティの一員となって、多様な同僚と真の仲間意識を味わうことができ、他では味わえない仕事体験をすることができます。JWマリオットは、トレーニング、能力開発、表彰の機会を提供し、ホリスティックなウェルビーングに焦点を当てた贅沢な環境で、情熱を追求することができる場所です。私たちは、お客様に特別なおもてなしを提供するには、まずアソシエートのケアが必要だと考えています。それがJW Treatment™です。JWマリオットの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。
最高の仕事をして、 目標を達成し、素晴らしいグローバルチームに参加し、 最高の自分になることができる場所 で働いてみませんか。
