Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
This is an exciting role that will give you the opportunity to achieve optimum levels of customer service, efficiently dealing with customer queries coming in daily over the telephone and through the shared email from other departments within the business.
Location: NWOS, Leigh, WN7 3XJ.
Hybrid working following probation period.
Hours (Part Time): 26 hours per week.
Working days are: Monday, Tuesday, Wednesday and Friday 6.5 hours per day 9.00 am to 4.00pm with 30-minute break.
Job Details:
You will enhance the quality of our customer experience through better understanding their needs and ensuring the Customer Service team are able to demonstrate how we are meeting these needs. Ability to gain commitment – using appropriate interpersonal styles and techniques to deal with customer complaints, queries or other information requests and modifying one’s own behaviour to accommodate tasks, situations, and individuals involved.
Key Working Relationships:
Daily contact with Customer Service Manager
Regular interaction with BDMs/Sales teams
Daily contact with internal/external customers
Regular contact with Surgical team
Liaising with these departments to ensure customers receive the correct answers to their queries, to deal with external carriers to always obtain the correct information on a parcels whereabouts. To correct any errors on orders and ensure the corrections are sent with the least amount of disruption caused to the patient and pharmacist.
Principle Accountabilities:
Provide customer care at the highest level to ensure maximum customer satisfaction
Ensure that calls are answered by staff within agreed time scales and in an appropriate manner
Ensure that customer queries are resolved and that progress is reported back to the customer within agreed timescales
Setting and meeting targets as well as planning areas of improvement or development
Advise Customer Service Team Manager of any instance requiring special action
The ability to handle complaints and difficult situations in a patient, calm and effective way handling the most complex customer complaints or enquiries
Provide customer feedback to the Customer Service Manager, Management Team and Service Centre Manager and agree actions where required
Ensuring that confidentiality of customer information is maintained
In return we will offer you a competitive salary and benefits package including:
Employee assistance programme with legal and financial advisors as well as mental health counselling
Perks at Work with discounts in various retailers such as: Currys, PC World, Samsung, John Lewis and more
Access to Mental Health First Aiders
Contributory Pension Scheme after 3-month service
Cycle to Work Scheme
Service Based Holidays
Career Development and internal progression opportunities
Up to two paid Volunteer days per calendar year to carry out volunteer activities (pro rata for part time)
.
Knowledge, Skills and Experience Required:
Excellent verbal and written communication skills, including rapport building
A responsible attitude
Good 'people skills' for building relationships with colleagues at all levels
The ability to plan and prioritise your own work
Calmness under pressure
Decision-making ability
Accurate record keeping
IT skills
Results and achievement orientated
Highly motivated, proactive and flexible
Open to giving and receiving constructive feedback
Demonstrable customer focus
Problem solving and decision making skills
Can work to deadlines with efficiency and accuracy
Experienced in a Customer Service Environment
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Part time
Affiliated Companies
Affiliated Companies: Alliance Healthcare Management Services Limited
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
