We have an exciting opportunity for a part time Receptionist and Administration Assistant to join our Reception Team at Colliers Court, in Cinderford, working Monday, Tuesday and Thursday (9am to 5pm).
It is essential that the successful candidate has a confident, calm and empathetic approach and are able to communicate effectively as part of a team. The role is within a busy, dynamic and ever-changing environment and a flexible and positive approach is essential. We are looking for someone that can multi-task and not get flustered during the busy periods.
You will be working collaboratively alongside your Reception colleagues to ensure that all service-users are welcomed in a professional manner. You will also be managing phone calls and visitor activity coming into the building, and providing a comprehensive, confidential, reception and administrative service. As well as providing support to maintain the operational function of the building.
If you are a team player with reception/administration/customer service experience and excellent customer service skills we would very much welcome your application. In return we offer a varied team environment with regular supervision, appraisals and a commitment to supporting staff in their continuous development.
Welcome clients, relatives, and visitors in a friendly and courteous manner, assisting them with their enquiries.
To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols
Recording messages as appropriate and passing these on to the correct department
To deal with all incoming and outgoing mail
To be competent at booking rooms using the computerised room booking system.
To be competent in the use of the photocopier, scanning in order to upload documents on to RiO (patient computerised filing system).
Photocopying and maintaining adequate supplies of forms and paperwork.
To process new files and maintain clients notes and records as appropriate using current RiO System and the Case Note Tracker System
Update building telephone lists as and when required.
To keep the reception / waiting areas tidy and ensure notice boards are up to date.
To provide cover for other administrative staff in their absence or as required by the Locality Support Services Manager
The qualification, training & experience requirements for the role are outlined in the Job Description/Person Specification.
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
89.7% believe they are making a positive difference to patients/service users;
73.3% would recommend the organisation as a place to work;
82.4% agree that care of patients and service users is the organisations priority;
76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
This post requires the post holder to be able to undertake all statutory and mandatory training and post holders must be able to undertake physical interventions. Fitness for physical intervention will be assessed by Occupational Health.
To ensure you fully understand how the Trust, as a Data Controller, will process and store your data please read the attached document ‘Applicant and Staff Privacy Notice’ prior to applying for the role.
Candidates for any staff appointment shall, when making application, disclose in writing to the Trust whether they are related to any governor. Failure to disclose such a relationship may disqualify a candidate and, if appointed, may render them liable to dismissal.
