We are looking for a receptionist to join our busy Orthodontic practice.
We provide both NHS & Private Treatments. We have a friendly relaxed practice and are looking for the right individual to join our team.
We are open Monday-Friday 7:40-16:40 Monday-Thursday & 7:40-13:40 Friday.
Please see the job description below.
Job description
role profile
Receptionist / Nurse
Job Purpose: Responsible for ensuring that our patients always receive the best quality patient experience. Optimising utilisation of surgery time and supporting the efficient and effective running of the Practice.
Reports to: Practice Manager or Head Receptionist
Key accountabilities
Performance
- Take ownership of the daily and weekly tasks to be completed by the reception team
- Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products
- Conduct regular system reviews to identify and action issues around debt, open courses, DNAs
People
- Build and nurture great working relationships with the Clinical team
- Be actively involved in the smooth running of the practice by working well with your practice team
- Share your knowledge and experience with team members and undertake any suitable training to enhance your job role
Process
- Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
- Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
- Always adhere to mydentist policies and procedures
Patients
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
- Accurately update and protect patient information including on the patient electronic database
- Book next appointments before the patient leaves and action reminders including courtesy calls
Key Performance Indicators
Performance
- Achievement of Oral Health Products target
- Smile checker completion
- Debt in line with practice target
- Open courses in line with practice target
People
- Attendance and timekeeping meets required standards
- Engagement with GPTW and Your Voice activities
Process
- Maintain SMART diaries
- Adherence to cash management procedures
- Daily EDI and claims management
- Issuing of Patient recalls
Patients
- Friends and family response rates meet contract requirement
- NPS and friends and family score at Practice level (meets practice targets)
- Telephone answering meets practice target
- Daily updating contact information for failed SMS / E-mail patient communications
- DNAs in line with practice target
Person Specification
- Caring and compassionate
- Excellent interpersonal skills including a professional and welcoming telephone manner
- Excellent organisational skills in order to manage multiple tasks and process timelines
- Demonstrates flexibility
- Able to build strong relationships with the Practice team
- Excellent verbal and written communication skills
- Willingness to learn about all products and services offered
- Ability to use IT and operate a computer based systems, experience of using OrthoTrac desired
Job Types: Part-time, Permanent
Pay: £11.44-£12.44 per hour
Benefits:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Medical Receptionist: 1 year (preferred)
Work Location: In person
Application deadline: 18/11/2024
Reference ID: Orthodontic Receptionist
Expected start date: 25/11/2024
