The Hospital at Home team require a Co-ordinator & Receptionist to support our expanding service. We are looking for someone with excellent communication skills to provide comprehensive, proficient and efficient administrative and reception support working with various clinical and non-clinical teams within the department.
The post holder must have the ability to undertake work using own initiative, be well organised, but flexible in their approach to this varied role.
Provide a high standard of receptionist and administrative support, to include appointment scheduling, filing, delivery sorting, photocopying and record keeping;
Be courteous and professional when dealing with patients, relatives, colleagues and other service users, adhering to Trust guidelines and standards;
Ensure that patients are correctly identified and booked in for their appointments;
Check that patient information such as address and general practitioner details are accurate and up-to-date and make any necessary alterations to the patient’s health record and Electronic Patient Record (EPR);
Record the patients’ attendance at clinic, ensuring that data relating to treatment input and relevant data are accurately recorded on the Trust’s system (Millennium, Hospital at Home tracker);
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff well-being, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial well-being. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath , learn about our extensive package of staff benefits , and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research .
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
