A great opportunity available for a Band 3 Admin Support to join our team based at St Michaels Hospital.
The Band 3 Admin Support provides dedicated administrative support for the Locality Pathways Allocation service, working closely with Locality Pathway Allocation (LPA) Coordinator. The role will provide cover for the LPA and Triage services.
We are looking for someone who is friendly and approachable with great communication skills, who can build good working relationships within a fast-paced environment. As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task.
We require applicants to share our vision to become an innovative, forward-thinking, and inclusive teaching organisation, enabling us to provide consistently high quality, safe, and compassionate care and to demonstrate our Trust values of compassion, respect, integrity, working together and seeking excellence to present a professional image and maintain the highest standards of customer service and confidentiality.
Essential
Good General Education (eg. GCSE English and Maths A-C)
Experience of working in a busy office / customer care environment
Experience of working with a range of Microsoft Office packages (eg. Outlook)
Desirable
Good organisation skills and ability to multitask
NHS Admin Experience
Experience in using Carenotes or similar Electronic Patient Records System
Understand confidentiality and apply the principles in every day working practice
Ability to maintain relevant recording and information systems
Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support groups
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Work effectively as a team member
Provide an administrative service across all services in the building
including: word-processing, drafting and producing letters and business documents from either audio or copy sources
Undertake general office duties as required including filing, photocopying,
collating and distributing information, receipt and distribution of incoming and outgoing mail
Operate and maintain a robust, accurate and secure filing system that is
easily accessible by all staff
Maintain spread sheets and databases including the production of regular
information reports
Be responsible for organising and servicing meetings / events as required,
including room bookings, taking accurate notes, transcription and circulation as appropriate
Procurement - order stationery, clinical supplies and equipment stock
Use own initiative to meet tight deadlines
Provide flexible administrative and clerical cover as required. This might
occasionally involve working at another base in the local area during cross
cover arrangements.
