The post holder will be responsible for the day to day administrative support to the Ophthalmology Service and will undertake a range of administrative and clerical duties. The post holders will be required to work flexibly to ensure the needs of the service are met.
Please refer to the attached Job Description.
Duties will include close liaison with patients/families/carers, ensuring all clinical correspondence is dealt with in a timely manner, as well as general office duties including, but not limited to cashing up clinics, managing the email inboxes, distribution of post, scanning and uploading information onto Meditech.
Alder Hey has already earned our place as one of the world’s leading children’s hospitals, thanks to innovation and pioneering medical work. We treat 250,000 young patients a year and have a broad range of hospital and community services, serving the local population of children, as well as being a tertiary referral centre for children from across Merseyside, Cheshire and parts of Lancashire, Shropshire and North Wales.
Every individual makes a valuable contribution and Alder Hey is proud of its long history of providing pioneering and innovative healthcare to children and young people. The post holder must adhere to Trust Policies and Procedures at all times.
The Trust is committed to carefully screening all job applicants to ensure the safeguard of children and to an environment that promotes equality and embraces diversity. The trust operates a flexible working policy.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
The Trust is an equal opportunities employer and operates a no smoking policy.
Please note this post may close the vacancy early when we have reached a maximum number of applications.
Deal effectively and efficiently with any enquiries (telephone or face to face) from clinical and non-clinical staff within the Trust in a professional manner.
Deal with routine telephone enquiries from parents/carers/general public in a professional, polite and confidential manner, referring to appropriate person/department regarding any enquiries outside of the post holder’s remit.
Liaise with clinicians in a timely and professional manner in relation to patient queries.
Attend and contribute to departmental meetings, team briefs etc.
Ensure accurate and appropriate action is taken with regards to all clinical correspondence.
