About The Service
Cardiff Council delivers over 700 different services to our citizens, visitors, and businesses across the City. As a local government organisation, our customers depend on us to deliver our essential services every day and, whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to the communities we serve.
As it is important that our workforce better reflects the communities we serve, you must live in Cardiff to apply for this role and you can check your postcode falls within the boundaries of Cardiff here: http://ishare.cardiff.gov.uk/mycardiff.aspx
Our Operational Support Team is looking to employ a Corporate Apprentice (Level 2) based at Queen Alexandra House, CF10 4LY to contribute to our Service helping us to deliver business support to a diverse range of service areas including Parks, Sport, Harbour Authority & Leisure. Providing a high-quality service to internal customers and members of the public, and you will develop general office administration skills including: responding to enquiries from customers accurately, drafting letters, taking records of meetings, undertaking basic numerical tasks e.g. assisting with counting money and banking income, assisting with bookings, undertaking general ICT work using Microsoft Applications and other systems.
From time to time the post holder may be required to work from Wedal Road Offices.
Primarily you will be office, venue or facility based, but there may also be some opportunities for home working.
About the job
In this Corporate Apprentice (Level 2) role you will learn to:
Work as part of a team to deliver a first-class service. You will develop transferable workplace knowledge, skills and e.g. general office administration skills, using word and excel, answering telephones, using IT, helping customers with their enquiries and developing excellent customer service skills.
The service team will help and encourage you to develop in the role and you will be encouraged to take on a variety of duties. You will receive supervision and on the job training and will have a named mentor to support you to deliver an efficient and effective service in a positive, customer-focused manner. The Corporate Apprentice Scheme also provides opportunities to enhance your transferable skills, and to support your career progression you will also undertake and complete a Level 2 Apprenticeship in Digital Skills for Business in this role.
Initially you will be working Monday – Friday between 08:00am to 16:30pm but there will be scope to apply a flexible scheme of working as the apprenticeship develops.
Full training will be provided and our Team will help and encourage you to develop in the role and you will be encouraged to take on a variety of duties. You will receive supervision and on the job training and will have a named mentor to support you to deliver an efficient and effective service in a positive, customer-focused manner.
The Corporate Apprentice & Trainee Scheme also provides opportunities to enhance your transferable skills to help support your career progression.
Many of our teams have moved to online and homeworking working and you will be encouraged to develop the skills to support this. Where homeworking is required, you will be given the necessary equipment however, you will need to arrange your own internet connectivity (some support may be available to help with this).
This role includes a Welsh Government Apprenticeship Framework Qualification in Digital Skills for Business at Level 2. *Please check your eligibility to apply for this role using the information listed in the Additional Information section below and in the Person Specification for this role.
What We Are Looking For From You
Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are interested in our work, keen to learn in the role and in helping us making a difference to our customers by delivering exceptional public services in Cardiff.
Our Corporate Apprentices gain valuable experience working for the largest Council in Wales. Whilst we cannot guarantee that the appointed candidate will go on to secure a further role at the end of this initial contract, they will be supported and encouraged to take advantage of the many opportunities available within our organisation, in order to progress their career.
Additional information
You may be able to apply for other Corporate Apprentice roles offering a different qualification route, or our Corporate Trainee roles (or other Council vacancies) provided you meet the essential criteria. Please check our other vacancies at www.cardiff.gov.uk/jobs
This post is not suitable for post share.
This post is temporary for 21 months if worked full time, or longer if worked part time. Most roles are based on a 37 hour week although many roles can be worked on a part time basis and at least 16 hours per week for apprentice roles.
When completing your online application, you should tailor your application to the role by giving examples, in the Supporting Information section, of how you meet each of the essential criteria listed on the Person Specification. You should also state how you meet any desirable criteria as we may use these to shortlist should we receive a large volume of applicants meeting all the essential criteria. The Supporting Information section of the online application form is limited to 4,000 characters – you can upload additional Supporting Information but please do not submit a CV as this is unlikely to provide the information needed. Please read the guidance on how to apply.
To find out more about or organisation to support your application, or potential future interview, you may find it helpful to find out a little more about the wider role of the Council by following us on Twitter, Facebook, Instagram, subscribe to our YouTube Channel, or by visiting our website www.cardiff.gov.uk We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
If after reading the job description, you have any questions about the role please contact Anthony Thomas (Strategy & Development Manager) via email cardiffharbour@cardiff.gov.uk
Shortlisting will be completed 11th November with Interviews being held 25th November.
If you need help with your application please contact our Into Work Services Team at www.intoworkcardiff.co.uk.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
- Application Guidance
- Applying for jobs with us
- Behavioural Competency Framework
Additional Information:-
- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice
Job Reference: ECO00555
