Bank Switchboard Operator ( Band 2)
Based at Wexham Park Hospital
Are you a people person? Do you have previous switchboard experience? Do you have good communication skills? Do you have good IT skills?
Are you able to support an ever-changing environment to improve service delivery?
Frimley Health Switchboard Operators are a friendly team who cover a 24hr service, 7 days per week.
Estates Switchboard is recruiting Bank Evening /Afternoon Switchboard Operators to join our team at Wexham Park Hospital
The vacancies are as follows:
Bank Operators
Covering Weekday Evenings 4pm – 9pm
Weekdays 1pm - 5pm
If you are interested and would like more information, please contact: Jane Paget (Switchboard Team Leader) 07775 546969.
The successful candidate will need to:
provide a professional and courteous service at all times to all incoming calls to the Trust
Be responsive to all call types particularly those that support patient care
understand and empathise with the diverse population that the service supports
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Facilities Helpdesk
To answer all calls to the Estates and Non-Clinical Services Help Desk in a prompt, courteous and helpful manner
Enter data accurately into the Planet FM database
Organise taxi bookings for Trust staff in line with the Trust Taxi Policy (TPP172)
Look Up Patient Whereabouts Using the Epic Application
Cover annual leave or sickness for other Operators when necessary. (Please note that duties may need to be changed at short notice to cover sickness or emergency annual leave)
Switchboard
Ensure the switchboard is always covered
Act as a first point of contact for patient enquiries and sometimes complaints, answering calls in a prompt and polite fashion
Take down accurate information and pass on when required
Ensure all emergency lines are answered immediately
Act on Trust procedure in the event of an alarm call e.g. Cardiac arrest, fire alarm, major incident
Be aware of the Trusts major incident policies and procedures and act on them accordingly
Take precise details and act, be able to immediately to carry out cardiac, trauma, paediatric bleep calls
