About The Service
You will earn £23,152 a year working full time (37 hour a week), or £12 per hour pro rata, as we are a Voluntary Living Wage employer. The Living Wage is reviewed each year and Cardiff Council reserves the right to make changes to, or remove, the Living Wage Supplement.
Our Corporate Complaints Team is looking to employ a Corporate Trainee Corporate Complaints Support Assistant based at County Hall, Atlantic Wharf, Cardiff, CF10 4UW, to contribute to our Service helping us to deliver advice and support to council officers seeking assistance with complaints and to also act proactively and intervene with service areas to ensure complaints targets are met.
Cardiff Council delivers over 700 different services to residents of Cardiff, visitors, and businesses across the city. As a local government organisation, our customers depend on us to deliver our essential services, every day. Whether employed in a customer facing, technical, trade or support role, our employees help us to make a difference to our communities. As it is important to us that our workforce better reflects the communities we serve, and that we support our residents to overcome barriers to employment, you must live within the boundaries of Cardiff to be eligible to apply for this Corporate Trainee role. Check your postcode here: http://ishare.cardiff.gov.uk/mycardiff.aspx
This role will involve working online from home and/or a mix of home and office (hybrid) working.
About the job
In this Corporate Trainee role, you will learn about the you will learn about the valuable work of the Corporate Complaints Team and support the Complaints and Correspondence Manager in the high quality, timely management of both Corporate and Ombudsman-led complaints.
The post holder will be required to act as a first point of contact, providing advice and support to council officers seeking assistance with complaints and to also act proactively and intervene with service areas to ensure targets are met.
Successful candidates are likely to have good administrative skills and an appreciation of the benefits of IT to help manage tasks and timescales, and in extracting data to help identify trends. As this is a customer-focused environment, the ability to develop and maintain good working relationships with colleagues is essential. To support your development, you will receive on the job training and supervision to help you deliver an efficient and effective service in a positive and customer focused manner. You will also be supported by a named mentor who will encourage you to develop a range of transferrable skills to support your career progression.
Many of our teams work online with a mix of home or hybrid (office) working. Where homeworking is required, you will be given the necessary equipment and training, however, you will need to arrange your own internet connectivity (support may be available to help with this).
The role will be between 9:00am – 5pm Monday to Friday but please, note hours may be subject to change. Further details on the requirements of this post are available via the Job Description and Personal specification.
If after reading the job description, you have any questions about the role please contact Rory Williams on 02920 872121.
What We Are Looking For From You
Our customers depend on us to keep delivering services even in the most challenging of times. We are looking for individuals who are keen to learn in the role, are interested in our work, and in helping us to make a difference to our customers by delivering exceptional public services in Cardiff.
As a Corporate Trainee, you will gain valuable experience working for Cardiff - the largest Council in Wales. Although we cannot guarantee that you will go on to secure a further role at the end of the initial contract, you will be supported and encouraged to take advantage of the many opportunities available within our organisation to help progress your career.
To be eligible to apply for this role, you must live in Cardiff. Please check your address falls within the boundaries of Cardiff here http://ishare.cardiff.gov.uk/mycardiff.aspx
Graduates are eligible to apply provided they live in Cardiff. If you do not live in Cardiff, you may be eligible to apply for our other advertised roles. Please check our other vacancies at www.cardiff.gov.uk/jobs
Additional information
This post is not suitable for post share.
This post is temporary for 6 months if worked full time, or longer if worked part time. Most roles are based on a 37-hour week though many roles can be worked on a part time basis.
When completing your online application, you should tailor your application to the role by giving examples, in the Supporting Information section, of how you meet each of the essential criteria listed on the Person Specification. You should also state how you meet any desirable criteria, as we may use these to shortlist should we receive a large volume of applicants meeting all the essential criteria. The Supporting Information section of the online application form is limited to 4,000 characters – you can upload additional Supporting Information but please do not submit a CV as this is unlikely to provide the information needed. Please read the guidance on how to apply. We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
To find out more about our organisation to support your application, or potential future interview, you may find it helpful to find out a little more about the wider role of the Council. Follow us on X, Facebook, Instagram, subscribe to our YouTube Channel, or visit our website www.cardiff.gov.uk to learn more.
If you need help with your application, please contact our Into Work Services Team at www.intoworkcardiff.co.uk or 02920 871 071
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
- Application Guidance
- Applying for jobs with us
- Behavioural Competency Framework
Additional Information:-
- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice
Job Reference: RES01288
