MDU Ward Clerk/Receptionist

Alder Hey Children's NHS Foundation Trust • Part-time • Liverpool, England, United Kingdom • £23.62k / year • 1m ago

The Medical Daycase Unit is a very busy environment. The purpose of this post is to provide a comprehensive administrative service within the unit. The post holder’s main duties will include preparing all relevant documentation for the ward staff, checking in patients who attend for treatment and ensuring patients have a follow up appointment in place after their treatment. The post holder is expected to multitask and work under pressure at times where there are multiple clinics being carried out on the unit.

The Ward Clerk will be first point of contact for patients and will be
expected to work with the minimum of supervision. He/she will be able to
demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation.

Meet and greet patients and families on to ward, ensuring patient details are correct and verifying with GP surgery when necessary.

Retrieve/prepare all relevant documentation for ward admissions.To process all admissions, discharges and transfer of patients using the hospital information system (Meditech) in real time and print off ward list.

Ensure case notes are kept in good order, attaching all necessary
documentation to correspond with patient’s admission/transfer/discharge

Prepare the in-patient trolley for ward rounds, ensuring all relevant
documentation is available where applicable.

To arrange follow up appointments with various departments on patient’s discharge, including peripheral clinics.

To arrange ambulance/transport for patients as required.

Liaise with ward staff, admin staff and other departments as and when required.

To deal effectively with all incoming and outgoing correspondence.

Manage MDU orders and arrange appointments in the unit

To deal with telephone enquiries in a timely manner and take appropriate action.

To carry out general clerical duties including filing, faxing and photocopying.

To undertake relief duties of other ward clerks during their absence and to act as mentor when the need arises.

To effectively liaise with other departments internally and externally with regard to all aspects of patient care.

As a leader in child healthcare and research, Alder Hey Children’s NHS Foundation Trust provides care for more than 275,000 children and young people each year, making us one of the biggest and busiest children’s hospitals in Europe. This care is delivered not only on our main site in Liverpool, but in patients’ homes and communities, and at other hospitals across the North of England.

Our state-of-the-art hospital, on our main site in Liverpool, opened in October 2015. It set a new benchmark within the NHS and won many prestigious industry awards. Buildings, however, are only as good as what happens inside them.

Our highly professional, skilled staff include some of the best clinicians in their field in the world. This expertise is combined with a care and compassion, evident in all of our staff, that our patients and families tell us is unique. This dedication and passion for putting our patients at the heart of everything we do has helped us to achieve a rating from the Care Quality Commission (CQC) - England’s independent regulator of health and social care - of

‘Good’ overall and ‘Outstanding’ in the category of ‘Caring’. This is something that we’re proud of, but it’s something that wouldn’t have been possible without our staff.

Meet and greet patients and families on to ward, ensuring patient details are correct and verifying with GP surgery when necessary.

Retrieve/prepare all relevant documentation for ward admissions.To process all admissions, discharges and transfer of patients using the hospital information system (Meditech) in real time and print off ward list.

Ensure case notes are kept in good order, attaching all necessary
documentation to correspond with patient’s admission/transfer/discharge

Prepare the in-patient trolley for ward rounds, ensuring all relevant
documentation is available where applicable.

To arrange follow up appointments with various departments on patient’s discharge, including peripheral clinics.

To arrange ambulance/transport for patients as required.

Liaise with ward staff, admin staff and other departments as and when required.

To deal effectively with all incoming and outgoing correspondence.

Manage MDU orders and arrange appointments in the unit

To deal with telephone enquiries in a timely manner and take appropriate action.

To carry out general clerical duties including filing, faxing and photocopying.

To undertake relief duties of other ward clerks during their absence and to act as mentor when the need arises.

To effectively liaise with other departments internally and externally with regard to all aspects of patient care.