We are looking for an Administration Assistant / Typist / Receptionist to join the Long-Term Conditions Department at Torbay Hospital. The post-holder will be responsible for the administrative support across the teams within the Long-term Conditions Department.
The ideal candidate will need to be proficient in their typing ability, customer service skills, grammar, spelling and punctuation
The role will require you to be a good communicator and work both independently and as part of the team.
To provide typing, administrative and clerical support to ensure an effective
and efficient service in line with Standard Operating Procedures
To ensure that patients are treated with courtesy, dignity and respect.
Why Work With Us
The Long-term Conditions Department at Torbay Hospital is based across various specialist teams to include Cardiology, Dermatology, Rheumatology, Neurology,
Neurophysiology, Respiratory, Post Covid, Diabetes, Endocrinology, Weight Management and Nephrology. This role will involve working within these different specialities according the demands of the service as required.
Main duties of the job
Administration Assistant: To support the specialist teams in carrying out the booking of appointments ensuring Referral to Treatment (RTT) data quality is kept up-to-date and amended accordingly. To type clinical and non-clinical correspondence and reports in accordance with local targets, to undertake a variety of general office duties, filing, photocopying, tracering of hospital notes and any other administrativeduties.
Receptionist: Greeting patients to the department, attending clients on multiple hospital systems, answering telephone, processing clinic outcomes, making follow-up appointments, filing and any other admin duties.
- To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
- To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and
responsive
- To provide a high-quality customer service which complies with relevant
legislation and NHS Employment check standards
- To be honest and learn from mistakes, and help to create a “no-blame” culture
were people feel able to share and learn from experiences together
- To work as part of a team demonstrating effective communication, and
working collaboratively with colleagues inside and out of the department
- Acknowledge that you need to continually deliver greater value to customers.
- Be honest about your biggest challenges and create a culture of curiosity and openness
- Make a deliberate effort to connect with strangers from different walks of life and invite them to share their ideas
- Be curious and creative about new possibilities, whilst identifying what works well and to do more of it
- Help to develop and foster a learning environment where feedback is
welcomed and valued.
- To provide high quality administrative support to the Cardiology Department, working effectively in a team, providing cross cover for colleagues during absence. Ensuring patients and staff members are treated with courtesy, dignity and respect at all times.
