We are looking to welcome an experienced Part-time administrator (22.5hrs/week) to work within a friendly and dynamic Older Adult Community Mental Health Team based in Bury. We are a multi disciplinary team made up of Mental health nurses, Support workers, Occuptional therapy, Mental health wellbeing practitioner and Clinical psychology providing specialist mental health assessment and interventions to the Older Adult population of Bury. This is an office based administrative role providing support to a busy Older adult community mental health team in Bury.
Ability to communicate effectively with all levels of Trust staff and external
agencies
Good keyboard skills
Ability to prioritise workload effectively
Good organisational skills
Good written and verbal communication and
interpersonal skills, excellent telephone manner.
Ability to work as a team member and individually
Conscientious and able to prioritise work to meet
deadlines.Knowledge of Office procedures and systems.
Understanding of the importance of maintaining
confidentiality.
Use of Electronic systems and Microsoft software.
Access to and use of appropriate means of transport across the
Trust footprint in line with service needs.
Flexible to occasional work outside of scheduled hours.
Ability to accurately input data
Note taking/making notes experience
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
To receive and deal with all incoming telephone calls and take messages as
appropriate in a professional, polite and efficient, in a manner that is consistent with Trust policies and procedures whilst presenting a positive image of the service
Retrieving voicemail messages and responding to callers.
Communicate professionally and effectively with internal and external contacts using a variety of methods.
Collect, collate, input and extract data into/from NHS systems as directed by Team Manager (PARIS/Clinical Systems, EASYtimesheet,
Electronic Staffing Records, Team activity, referral/discharge stats).
Responsible for the safe storage of data and information in accordance with Trust policies ensuring guidelines regarding confidentiality, disclosure of information and Data Protection are observed at all times
Maintain administrative systems set up in team offices to ensure an organised and efficient working environment for staff.
Undertaking various clerical duties such as, photocopying, faxing, filing and
dealing with incoming and outgoing post. Basic word processing, which may include letter, memos, notes, record cards, messages and email communication.
Notify patients of appointments and cancellations by issuing computerised letters.
Update in house systems and e-referral as required.
Undertake reception duties within the department
To order stock and non-stock items for the department
Collate, provide, receive and appropriately store (manually and electronically) sensitive and confidential information.
To work flexibly to cover secretarial/administrative duties in the absence of
colleagues.
To work as part of a team, relate and interact effectively with colleagues.
Effectively work within the team to collectively complete daily tasks and also prioritise personal workload and manage time effectively, using initiative but seeking clarification from senior members of staff when required, to achieve personal and departmental objectives
Actively contribute to own personal development by producing a personal
development plan with line manager, identifying training needs to continually develop skills and experiences to become an exceptional team member.
Responsible for the safe use of all equipment ensuring a healthy, safe and
secure working environment and reporting any risks, incidents or complaints following Trust policies and procedures
To work flexibly from other Community Services sites as required. You
may also be required to work from sites across the Trust footprint.
To complete ‘Core & Essential Skills Training’ (CEST) and ensure compliance with renewal requirements e.g. Manual Handling, Fire Lectures, CPR.
To complete any other training to enable the post holder to adhere to the Trust .
To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff.To be familiar with and comply with all Trust and departmental policies, procedures, protocols and guidelines.
To be aware of and work towards the Trusts strategic goals.
