We have a development opportunity for a talented individual to join our CYPMHS Response Team based in Knowsley. This role is vital in supporting our aim to provide exceptional patient care, every time. Using your organisational, administration communication and people skills, you will contribute towards an effective and consistent level of service. Our patients and service users are at the heart of everything we do, and we would like to hear from applicants who share this commitment.
To provide a comprehensive, efficient and effective administrative secretarial service within our admin hub to support our CYPMHS Response Team.
Using your organisational, administration and people skills, you will contribute towards an effective and consistent level of service.
Our patients and service users are at the heart of everything we do and we would like to hear from applicants who share this commitment.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Provide an administrative, secretarial and clerical service to support the Team members, ensuring that letters, memos, reports are accurately produced within agreed timescales, data is input to required standards, and an effective filing and retrieval system is maintained.
Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required, including reception/switchboard duties dealing with enquiries from clients and the public.
To support MDT meetings for clinicians and take notes to ensure smooth running of the service
Responsibility for the processing of incoming and outgoing mail, including prioritising, sorting and action as necessary
Responsibility for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
Responsibility for the maintenance of client database including the collection of statistics.
Arranging, when required, meetings and taking minutes, ensuring accurate transcription and distribution.
Ensuring the maintenance of the referral pathway process following Service procedures including liaison with other agencies.
Ensure appropriate records are maintained as directed by Line Manager.
Contribute to the ordering of stationery supplies and associated procedures
Support individual's equality, diversity and rights.
Participate in patient and public involvement activities.
Contribute towards service improvement initiatives to enhance quality of patient care.
Provide information and support to service users/carers as appropriate.
Contribute to the continued improvement and quality of the Administrative Support Service.
Recognise and respond appropriately to urgent and emergency situations.
Contribute to the effective and efficient use of resources.
Understand and adhere to Trust policies, procedures and guidelines.
Report any concern regarding patient care to line manager.
To undertake any other delegated duties as appropriate and commensurate with the post.
