To work as part of a team to receive telephone calls from patients who wish to book appointments via The Central booking team.
To support the Out of Hours service and the Teletriage team.
To provide admin support for the several Community Services throughout the Trust. To provide reception cover for Eastham Walk - In Centre.
Accurate record data on computer systems.
Receive telephone calls from patient/service users to book clinic appointments and deal with general enquiries.
Receive telephone calls from health care professionals to support the Out of Hours service.
Call backs to patients to confirm appointment times/attendance.
Responsible for booking patients into services within the division.
To provide admin support for community services
Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.
As an aspiring outstanding Trust, we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust’s policies, always.
The Central booking service operates 7 days a week, 365 days a year 8am – 8pm.
We provide call handling / reception and administrative support within the division. Staff are required to work closely with Management as well as associated clinicians to ensure patients wellbeing and experience is of the highest standard.
For full details see the attached job description and person specification.
