Clerical Officer

The Christie NHS Foundation Trust • Part-time • Manchester, England, United Kingdom • £23.62k / year • 1m ago

We are looking for a dedicated and reliable person to join our team of clerical officers. The work involves clinic preparation to support the clinical teams using our in house systems and general clerical duties such as scanning, filing, and postal duties. Full training will be provided.

The ideal candidate will enjoy a busy, varied and at times rapidly changing role, so you must have the ability to prioritise workload, to effectively complete tasks. The ability to work flexibly and on own initiative is required for this role and good time management is essential.

We offer flexible working hours and training to assist personal development. When applying for this position, please refer to the person specification and demonstrate within your application form, how you meet the criteria, providing examples where possible.

This is a Part Time position for 20 hours per week.

Clinic preparation:
To be responsible for the clinic preparation for blocks of clinics, ensuring that these clinics are prepared on time for patient attendances.

Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (Careflow),

Scan relevant paperwork into patient electronic case notes as appropriate.

Undertake general clerical tasks as delegated by the Clinical PA's and Clinical Administrators, to contribute to the smooth running of the team.

To work on one’s own initiative as well as part of a team.

To gain a good knowledge of Health Records systems and Careflow.

To have the ability to communicate with all medical staff, research nurses, medical secretaries and other hospital departments.

To be aware of the working practices in the various departments throughout the Trust.

To cover during periods of annual leave and sickness for other Clerical Officers whilst maintaining their own role.

Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services.

To gain a good understanding of the different specialties.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

DUTIES AND RESPONSIBILITIES

To be responsible for the clinic preparation for blocks of clinics, ensuring that these clinics are prepared on time for patient attendances.

To be responsible for ensuring that 100% of all necessary paperwork required for the clinic is achieved.

Adhere to all written instructions on the clinic outcome forms with regard to completing blood forms. Maintain a master template of bloods required for each clinic.

To ensure all paperwork for clinics are in good order.

To support the Medical Secretaries to manage clinic appointments, including amending appointments and making urgent follow-up appointments on Careflow.

To complete scanning of documents into patient record as requested.

Assist secretarial teams with outgoing correspondence when necessary.

Undertake general clerical tasks and support for the Support Manager, Assistant Service Manager and Medical Secretaries and Support Secretaries to contribute to the smooth running of the team.

To help cover during exceptionally busy periods, for annual leave and sickness for other Clerical Officers whilst maintaining their own role.

To work on ones own initiative as well as part of a team.

To have a good knowledge of Health Records systems, CWP and Careflow.

To have the ability to communicate with all medical staff, research nurses, medical secretaries and other hospital departments.

Contribute to the training of new members of staff as required.

Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services.

To have a good understanding of the different specialties and some knowledge of the treatment pathway that the patients follow.

To pull patient notes and create new case notes for new patients, when requested.

To communicate with all service users with empathy, tact and diplomacy.

This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.