Ground Floor Receptionist

The Spa Surgery • Full-time • Harrogate, England, United Kingdom • £11 / hour • 2m ago

10.75 hours per week

£11.44 per hour

We offer membership to the NHS Pension Scheme, BUPA Cash Plan and an Employee Assistance Programme through Health Assured.

References, a Disclosure and Barring Service (DBS) check and completion of an occupational health questionnaire will be required for this post.

Mowbray Square Medical Centre is a purpose-built site shared between East Parade Surgery, Park Parade Surgery and The Spa Surgery. Together, the three practices form the Mowbray Square Primary Care Network (PCN) which is responsible for approximately 30,000 patients.

Each Practice have their own team of GPs, Nurses, Pharmacists, Managers and Receptionists. These are supported by well-organised and professional teams who provide services to all 3 practices within the Mowbray Square PCN.

We are seeking to recruit a part-time receptionist to join our ground floor team. This is an exciting opportunity to join a dynamic, busy reception team in modern, purpose-built premises.

We are looking for a motivated individual to support our clinicians to deliver high quality patient focused care.

You will be working within the ground floor reception team, being responsible to the Operations Manager

Main responsibilities and activities:

Greet patients and visitors in an efficient and courteous manner, ensuring that the ground floor is open at the correct time each day.
Provide an effective and polite enquiry service.
Proactively communicate information between relevant visitors, patients, managers, and health care professionals on arrival, notifying the appropriate people when required.
Accepting post and deliveries, including samples, and notifying/distributing post to the appropriate person.
Keep own work areas and general / patient areas clean and tidy, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder
Regularly use IT systems to prepare blood forms for booked clinics and to deal with tasks in a timely and appropriate manner.
Ensure the ground floor consulting rooms are set up for daily clinics.
Maintain stock levels of stationery and consumables
To liaise with Clinicians and other users of treatment rooms to ensure agreed requirements are met in line with the Operations Manager.
To carry out administrative duties for the practices within MSMC.
To ensure appropriate consent is requested before patient data is released to third parties.

Team Responsibilities

To support other members of the reception team to ensure timescales are achieved.
Ensure agreed protocols are followed and feedback where potential improvements can be made.
Attend team meetings.
Encourage and maintain collaborative working with all other teams within Mowbray Square.
Patient data is held in line with agreed protocols.
Flexibility around working hours - at times the needs of the service mean staff are asked to cover their colleagues. We try to minimise how often we ask staff to do this, but flexibility is a requirement of this job.

Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety: The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by Mowbray Square as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
Work effectively with individuals in other agencies to meet patients' needs.
Effectively manage own time, workload, and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members within MSMC.
Communicate effectively with patients and carers.
Recognise people’s needs for alternative methods of communication, respond accordingly.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards, and guidance.
Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Participate in audit where appropriate.

Job Types: Part-time, Permanent

Benefits: