Wheelchair and Orthotics Support Officer

North Tees and Hartlepool NHS Foundation Trust • Part-time • Hartlepool, England, United Kingdom • £23.62k / year • 2m ago

**Advert may close early if a sufficient number of applications is reached**

The role of the support officer will be to assist both the wheelchair and orthotic therapists and assistants in delivering high quality, service user centred care. This will mainly involve arranging for wheelchair and orthotics equipment to be sent to or collected by service users in accordance with the therapist’s or assistant’s instructions and updating patient records accordingly.

The post holder will be required to work closely with multiple departments and external agencies and share information with wider multi-disciplinary team members as required.

Good, accurate record keeping to ensure traceability of patient equipment.

Unboxing and handling deliveries of orthotic and wheelchair equipment as they come into the department. This can be multiple times a day and can involve assembly of wheelchairs.

Raising orders of wheelchair and orthotic equipment and monitoring these orders.

Contacting patients to arrange delivery of equipment ahead of the appointment or ensuring they are delivered to the collect location.

The post holder will be expected to work closely with the team to deliver the day to day activities that ensure service users assessed requirements are met in a timely manner

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

We recruit for values and “Together we are North Tees & Hartlepool”

The post holder will be required to work closely with multiple departments and external agencies and share information with wider multi-disciplinary team members as required.

Good, accurate record keeping to ensure traceability of patient equipment.

The job involves frequent physical activity when unpacking and storing service user equipment,. E.g. when moving and handling wheelchairs, accessories for wheelchairs, orthoses and devices. T his can be multiple times a day

Raising orders of wheelchair and orthotic equipment and monitoring these orders.

Contacting patients to arrange delivery of equipment ahead of the appointment or ensuring they are delivered to the collect location.

Contact with patient an also be to cancel appointments. These can be emotional conversations so excellent verbal communication skills are essential to be able to handle these conversations.

The post holder will be expected to work closely with the team to deliver the day to day activities that ensure service users assessed requirements are met in a timely manner

Be able to plan and mange tasks and time to meet the demands of the service.

Take responsibility for own actions

Participate in review of own performance regularly and development of personal development plan at least every 12 months

The post holder will be expected and encouraged to make suggestions to contribute to quality improvement within the Wheelchair & Orthotics service.