Receptionist - (30 Hours)
Worthing
MORE THAN A VETS
We are united by a true sense of belonging and purpose; a cultural and emotional significance beyond that of a standard organization.
Alongside our night service South Downs Emergency Vets (SDEV) and our referrals service, South Downs Veterinary Referrals (SDVR), AVG has created a unique culture and delivers exceptional, comprehensive service. In an ever-changing industry dominated by corporate buyouts, SDEV, SDVR and AVG are one collective team, working together to champion veterinary independence and create a better veterinary future.
Our mission is driven by our social responsibility to protect the traditional values that were once the cornerstone of our industry. We have a duty of care to showcase our exceptional veterinary service, brand, and culture to an ever-expanding audience. By achieving this, we can create more opportunities for disillusioned vets and nurses to contribute to a truly special movement, giving them a true sense of belonging and purpose. Our mission is one continuous cycle where growth leads to opportunities and long-term sustainability.
Success is proactive – it is not enough to not sell out. We have zero intention of standing still or being swallowed up by a big name. By expanding our presence, we can create a safe and fulfilling environment for more vets and nurses to practice what they love doing. That’s our motivation for growing the business – not to sell, but to preserve.
Our people are the driving force behind everything we’ve accomplished - we are looking for someone who is inspired to join us on this journey, passionate about what they do and the difference they can make to further our cause and achieve our vision.
THE ROLE
The role of a receptionist is a candidate who is driven and ambitious and who will be involved in all aspects of reception and customer care. The candidate will work alongside and complement our existing dynamic team of vets and nurses.
Management Structure
The receptionist will report to the Reception Manager.
Location
The primary location for this role is based at our Worthing Branch, you may be required to work at our other sites if necessary.
Salary and Benefits
- Salary from £23,920.00 pro rata, depending on experience
- Typically working shifts 8am to 7pm.
- 7 weeks holiday, including bank holidays
- Employee discount scheme
- Occupational health including mental health support
- Company pension and social events
- Enhanced family friendly policies
SKILLS & QUALIFICATIONSQualifications
- Reception experience or equivalent preferred
Experience
- Previous client-facing role and confident working front of house
- Handling cash and end of day cashing up
- Working in a fast-paced environment dealing with large number of clients
- Previous experience in general practice, the NHS, medical environment, or a veterinary environment would be advantageous but not essential.
Key skills
- Has great personal and communication skills.
- Demonstrates a warm and welcoming friendly approach, with the ability to be sensitive to clients' (and their pets) needs and promote a professional image.
- Takes personal responsibility for, and ownership of, developing others and strives for self and team improvement, whilst demonstrating integrity and core values of the Practice.
- Has a flexible, proactive, can-do attitude and is able to foster such an attitude in others.
- Takes a proactive stance towards problem-solving, with a confident, positive, professional attitude under pressure.
- Has strong time management and organisation skills and is able to multi-task and prioritise their own time.
- Works well with other members of the reception team and with other key stakeholders to ensure a consistent and high level of client service.
- Computer literate with a working knowledge of MS office packages. Any experience of Practice Management systems would be beneficial.
Must share and demonstrate the values of AVG: humility, respect, empathy, work ethic, honesty, communication, and teamwork.
RESPONSIBILITIES & DUTIESReceptionist
- Provide a warm and caring welcome to our clients in the surgery
- Answering phone calls from clients and helping with their queries
- Booking appointments
- Processing requests for repeat medications
- Providing high standard of customer service
- Management of the day’s diary
NOTE
Essential duties have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that employees can perform the essential functions.
The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.
Arun Veterinary Group, South Downs Emergency Vets and South Downs Veterinary Referrals are all equal opportunity employers and does not discriminate on grounds of age, race, religion, ethnic origin, gender, sexual orientation, or disability in relation to recruitment and employment
Job Types: Part-time, Permanent
Pay: From £11.50 per hour
Expected hours: 30 per week
Benefits:
- Additional leave
- Company events
- Employee discount
Work Location: In person
Reference ID: CC