Administrator

NHS Professionals • Part-time • Bury, England, United Kingdom • £12 / hour • 2m ago

Job Title: Administrator

Location: Bury community, Sunnybank clinic, Sunny Bank Road, Bury, BL9 8EB (Will be relocating to Prestwich HC. Date to be confirmed)

Hours: Full Time

Work Type: (Temporary)

Reference number: 77200

What you’ll be responsible for:

· Inform clients directly, and sensitively at times when their appointment has to be cancelled or rearranged, sometimes at short notice.

· Organise interpreter / communication assistants through liaison with the interpreter services and appropriate organisations.

· Undertake any other duties as required within the role of administration and clerical officer e.g. to cross cover different Continence and Stoma reception areas at the discretion of the team lead.

· Greet and receive patients attending for treatment and visitors to the department at the Continence and Stoma reception and direct to the department waiting area. To monitor the waiting area to ensure that department waiting times for treatment are not exceeded, informing clinical staff of delays if appropriate.

· Receive and deal appropriately with telephone calls including routine enquiries and informal complaints from patients, relatives, carers, the public, internal departments and external organisations.

· You will be responsible for the taking and production of any minutes of meetings held within the Department.

· Demonstrate effective communication skills when dealing with patients, relatives, carers, and the multi-disciplinary team (MDT) via the telephone or face to face, and in analysing and resolving problems.

· Recognise the importance of confidentiality, own boundaries and seek advice where appropriate from the line manager/more senior staff.

· Judgement, empathy and sensitivity will be required particularly where there may be communication difficulties e.g. where English is the second language, patients who are visually or hearing impaired and patients who have learning difficulties or physical disabilities.

· Receive and acknowledge complaints or comments in line with departmental and Trust policies and guidelines. Liaise with the appropriate person to instigate investigations.

· To liaise with relevant departments to ensure that any further actions/appointments are requested e.g. referrals to secondary care.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

· SystmOne patient system trained or commitment to complete training.

· CobWed trained

· Excellent interpersonal skills and telephone manner

· Able to produce data and reports.

· Ability to understand and summarise complex information.

· Computer literate with excellent standard of keyboard skills

· Ability to data input accurately

· Knowledge regarding continence and stoma care.

· Experience in the use of third-party NHS IT systems and prescribing service IT system.

· Understanding of prescribing and Dispensing Appliance contractors.

· Understanding of appliances & medical terminology

As a member of NHS Professionals, you have fantastic benefits:

· Competitive pay rates- work this week, get paid next week

· Essential support when you need it- 24/7 365 days- call us anytime

· Multi locational- work across neighbouring Trusts

· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

· Training and development opportunities- Keep up with the essentials and more

· Build holiday allowance for every shift you work- your work life balance is important to us

· Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Job Type: Part-time

Pay: £12.45 per hour

Education: