About the Role

Based in Watling Street Practice @ Great Holm, this is a fantastic opportunity for a reliable and friendly receptionist to join our team.

This role will be on a fixed term basis, until November 2025.

As the first point of contact for patients, you will handle enquiries with professionalism and empathy. You will also be responsible for administrative duties such as appointment scheduling and maintaining patient records.

If you have excellent communication skills and thrive in a fast-paced environment, we’d love to hear from you.

Hours, Salary and Benefits

£11.44 per hour
An excellent NHS pension scheme
25 days annual leave (pro-rata’d), plus bank holidays
NHS Discounts with a massive number of retailers (with a Bluelight card)
Wellbeing resources available free to all staff

Shift Pattern - 37 hours per week

Mondays; 11:30am – 7pm
Tuesdays; 11:30am – 7pm
Wednesdays; 10:30am – 7pm
Thursdays; 11:30am – 7pm
Fridays; 10:30am – 7pm

Job Summary

As a Medical Receptionist working in Primary Care, you will be the face of the practice; together with your colleagues you will be supporting our patients, and the clinical teams that care for them.

The role is varied - no two calls are the same - and you will be responsible for making sure patients are dealt with in an efficient and friendly manner.

Main Responsibilities and Duties

Booking appointments for patients with the appropriate medical professional
Dealing with general enquiries from patients and visitors
Assisting patients to complete new registration forms
Supporting colleagues to maintain an efficient and friendly atmosphere
Assisting with any other administration required

About You

A customer service professional with a kind and courteous manner.
You have high levels of accuracy and understand the importance of getting information correct at all times.
You are resilient in the face of difficult situations, offering support and understanding to our patients.
You will be used to a fast-paced environment with a varied task list and tight deadlines.
You understand the importance of confidentiality and work efficiently with your colleagues to get the job done.
Experience with SystmOne would be an advantage, however full training will be provided.

Essential Criteria

Experience working with the public, both face to face and over the telephone

Desirable Criteria

Experience within Primary Care

About Us

Our ethos is to treat patients as we would expect our family members to be treated. We are proud of our caring and supportive team approach and it is important that the successful applicant fits well within our team.

We pride ourselves on being a modern, forward thinking general practice whilst retaining traditional values.

As Watling Street Practice, our three sites are within Stony Stratford, Great Holm and Shenley Church End. We are part of the Watling Street Primary Care Network and have a community team including nurses, social prescribers and social work assistant supporting our patient populations.

We strive to provide high quality, readily accessible medical and preventative health care within a well organised, efficient, up-to-date, friendly and caring environment.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Your Privacy

Please refer to our Job Applicant Privacy Policy for information on how we handle and protect your personal data: https://www.watlingstreetpcn.co.uk/job-applicant-privacy-policy

Job Types: Full-time, Permanent

Pay: £11.44 per hour

Expected hours: 37 per week

Benefits:

Bereavement leave
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Schedule:

Day shift
Monday to Friday

Work Location: In person

Application deadline: 25/11/2024

Watling Street Practice

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