Role overview

About us:

The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centred on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.

We are at the forefront of innovative clinical care, and we challenge boundaries.

Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.

We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.

Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future.

Job title: Retail Assistant

Location: Salford

Hours: 14 per week

Rate of pay: £12.00 per hour

Closing Date: 14th October 2024

Job Purpose

The Retail Assistant is responsible for ensuring excellent customer service, achieving sales and fundraising targets, maintaining shop standards and sorting donations to increase store profitability.

Key Responsibilities

Provide excellent customer service and promote charity services
Work as an integral part of the shop team to achieve ambitious sales and fundraising targets
Assist with maintaining shop standards including visual presentation, safeguarding compliance and health and safety
Create relationships with the local community and colleagues
Support fundraising events to achieve targets
Sort donations and price items to make the store as profitable as possible

Compliance Responsibilities

All colleagues hold additional responsibilities regarding:

Health & Safety and Environment.
Safeguarding
Data Protection
Equality, Diversity, and Inclusion
Quality

You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.

Person Specification

Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
Collaborative approach to achieving shop and wider organisational objectives
Passion for the work that TAAS does
A flexible approach to allow adaptability to the changing needs of the organisation
Experience working in the retail or charity sector preferred but not required
Passionate about delivering exceptional customer service
Target-driven and able to inspire a team
Experience of working in a busy customer service environment
Ability to manage own workload and work independently
Excellent communication skills

The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people.

Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.

Department

Retail

Contract type

Permanent

Hours

Salary

12.00 per hour

Benefits

Competitive

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