RECEPTIONIST – 16 HOURS PER WEEK

WORKING PATTERN - This will be 2 morning sessions and 2 afternoon sessions 4 days per week (Days TBC).

Morning session will be 08:00-12:00

Afternoon session will be 14:30-18:30 or 14:45-18:45

Plus Saturday mornings 08:00-12:00 – these are covered on a rota basis (usually 2 per year), and paid as overtime or taken in time in leiu

Shevington Surgery is looking for a friendly, experienced Receptionist to join our high achieving team of:

5 GPs

2 Advanced Practitioners

3 Physician Associates

5 x Practice Nurses

2 x HCA

Management team

Full admin support

Outstanding CQC practice – November 2018

Practice list size 13,000

Clinical system – EMIS Web.

NHS Pension Scheme

NHS Holidays according to length of service

As a member of our frontline the candidate will be the first point of contact for our service users and visitors.

Must have good communication skills and be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies.

Knowledge of EMIS Web clinical system would be an advantage and experience of working in a healthcare setting is essential.

JOB DESCRIPTION

JOB TITLE: RECEPTIONIST

RESPONSIBLE TO: PRACTICE MANAGER

PRINCIPAL RESPONSIBILITIES/DUTIES:

A. GENERAL RECEPTION DUTIES:

· Reception of patients in a courteous and efficient manner.

· Answering general enquiries, at reception and over the telephone and explaining surgery procedures.

· Submitting AskmyGP requests/messages for those patients with no internet access.

· Receiving and processing requests for repeat prescriptions via EPS, telephone, post, and e-mail.

· Sending of patient notes via EMIS.

· Ensuring that the reception office is tidy and ready for use by incoming colleagues.

· Pass on any unresolved or urgent matters/messages that may need dealing with to incoming colleagues.

· Changing names and addresses on patient records and computer.

· Registration of new patients and patient access registrations.

· Registration of temporary residents.

· Completion of postage details on Royal Mail on-line business account on a rota basis.

· Printing of laboratory request forms from ICE.

· To be aware of current policy around the correct procedure for the cleaning of blood/body fluid spillages and to be able to implement it.

· To follow all Covid-19 guidance e.g., hands, face, space, and regular lateral flow testing etc.

· Cutting and tidying of Lloyd George envelopes.

· Any other duties as may be required from time to time.

B. OTHER DUTIES:

· Scanning of documents

· Patient deductions

Job Type: Part-time

Pay: £11.48 per hour

Benefits:

Company pension
Sick pay

Schedule:

Monday to Friday
Weekend availability

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 1 year (required)
Administrative experience: 1 year (preferred)

Language:

English (preferred)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Application deadline: 08/11/2024
Reference ID: REC11/24

Shevington Surgery

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