Job summary

An exciting opportunity has arisen for an Administrative Assistant working with the ICB’s Commissioning and Performance Team

The post holder will be required to deliver an efficient and competent level of administrative support to the Associate Director of Commissioning and wider Commissioning and Performance Team.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and Organisation

Main duties of the job

To carry out and prioritise a variety of administrative and clerical duties and a ct as first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate. The p ost holder must have a standard level of keyboard skills and experience using Microsoft Office programmes including Outlook, Word, Excel and PowerPoint and be a ble to work on own initiative within defined policies and procedures to set timescales.

About us

Health and care services in Norfolk and Waveney are working closely together to further improve services and provide more joined-up care for local people. In Norfolk and Waveney, we have already achieved a lot by working in partnership to improve health and care outcomes. These changes have been made possible by different organisations – NHS hospitals, GPs, mental health and community health services, local councils, care homes and social workers, voluntary and community organisations and others – joining forces to agree and plan for local people’s needs.

Norfolk and Waveney Integrated Care System (ICS) includes a statutory Integrated Care Partnership (ICP), and an Integrated Care Board (ICB) called NHS Norfolk and Waveney. This partnership and organisation dedicated to making sure that organisations work together for the benefit of our residents, staff and communities is an important step change, helping to create positive differences to local people and joining up health and social care. This is the culmination of many years of effort to build partnership working across the NHS, local authorities, the third sector and patient groups.

Job responsibilities

To provide secretarial/administration support and advice to the Commissioning and Performance team by:

Acting as receptionist/first point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate.
Organising meetings for the department and attending when required to take notes
Word processing documents, letters, emails, minutes and reports when required.
Supporting managers with electronic diary management
Organising events, booking rooms and venues
Inputting into and monitoring action logs and risk registers
Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
Promote the image of the department, checking that notices and leaflets are up to date and well presented.

NHS Norfolk and Waveney Integrated Care Board

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