Position: Care Coordinator (Domiciliary Care)

Shifts Available: 3 days / 22.50 hours per week, with availability to be on call or work weekends where necessary.

About ICare Group:

At ICare Group, we are more than just a care provider—we are a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Home Care (Domiciliary Care) services deliver essential support to individuals in the comfort of their own homes. As a Care Coordinator, you will play a vital role in coordinating home care services, ensuring operational efficiency, and maintaining high standards of care. If you are passionate about making a positive impact and excel in a dynamic environment, we would love to hear from you!

Why Work with ICare Group?

£125 Welcome Bonus: Receive a welcome bonus upon joining (terms and conditions apply).
Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).
Quarterly and Annual Carer Awards: Get rewarded for your commitment to ICare with our Carer Awards.
Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card!
Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your visits.
Toll/Bridge/Tunnel Costs Covered: We cover costs incurred if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply).
Uniform and Infection Control Equipment: Full uniform provided, including free infection control equipment.
Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing.
Comprehensive Training: Receive Fast-track training, paid induction, and 3 days of on-the-job shadowing. We offer ongoing development, with opportunities to advance your career.
Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
Supportive Environment: ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded.
Champion Sustainability in Healthcare: We’re leading the way in environmentally responsible healthcare and are committed to reducing our environmental footprint. Through our Carbon Reduction Plan, we've cut emissions by 88.8% since 2019 and are on track to achieve Net Zero emissions by 2030.
Weekly or Fortnightly Pay and Pension: Most of our sites enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan.

What You Will Do:

Coordinate Home Care Services: Manage and coordinate home care services to ensure efficient delivery and high standards of care.
Support Care Management: Assist in maintaining records, producing reports, and investigating complaints from service users and employees.
Produce Staffing Rotas: Create and manage weekly staffing rotas to ensure adequate coverage and support.
Operational Awareness: Stay informed about current operational issues and methods. Ensure compliance with health and safety regulations, emergency procedures, and company policies.
Emergency Duties: Undertake out-of-office duties when necessary, including providing emergency hands-on care, on-call duties, attending social events when required, and offering emergency telephone assistance to care staff.
Liaise with Stakeholders: Effectively communicate and coordinate with other departments, employees, key stakeholders such as commissioners, customers, and the public.
Additional Duties: Perform other duties as requested to support the branch’s success.

What We are Looking For:

Qualifications: NVQ/QCF 3 (or working towards) in Health and Social Care or related field.
Experience: Previous experience in a similar role within the domiciliary care sector.
Leadership Skills: Proven ability to effectively lead, delegate, and mentor staff.
Experience in Care: Previous experience in a care role, with a genuine passion for helping others is essential.
Organisational Skills: High level of organisational skills and reliability with the ability to manage staffing rotas and multiple responsibilities.
Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our clients.
Diligence: Ensure that all care tasks and wellbeing checks are managed with care and professionalism.
Background Checks: Willingness to undergo necessary background checks.
Availability: Ability to work in the office and deliver home care when required.
Weekend Availability: Ability to work on weekends as required.
Valid Driver’s License: A clean, valid driver’s license and reliable vehicle are required.
Work Related Car Insurance: Hold or willing to obtain work related car insurance.

Ready to Make a Difference?

Whether you are an experienced caregiver or new to the field, ICare Group provides training and development opportunities to enhance your skills and expand your career in the healthcare industry. If you are enthusiastic about care and making a positive impact, we would love to hear from you! Visit our careers page at careers.icaregroup.co.uk to apply. Join us at ICare Group and help us make a difference, one visit at a time!

Equal Opportunities:

ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic.

If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion.

ICare Group

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