The Health Sciences University (HSU: formerly AECC University College) is a specialist health sciences institution dedicated to excellent education, clinical care and applied research.

Following the recent approval of our new university title HSU in July 2024 and the merger of the University College of Osteopathy into the HSU family from 1st August 2024, the institution is in a phase of growth and transformation across our campuses in Bournemouth and central London.

We are highly values-driven, inspired by our mission to ‘create a healthier society through education, research and clinical care’ with highly dedicated and capable staff and students working together within a caring and inclusive community. We are part-way through the delivery of our Strategic Plan 2021-2026, entitled Fit for the Future, which we will refresh in the coming weeks to reflect recent institutional changes.

HSU delivers a diverse and growing portfolio of pre- and post-registration academic provision and research in allied health and related disciplines, and substantial CQC-registered clinical and imaging services delivering high quality care for our staff, students and local communities. These facilities create a unique offering in higher education for our students to gain valuable practice learning experience onsite, to support local and regional NHS partners, and provide a data-rich research environment for our students, staff and partners.

Partnership working sits at the heart of what we do as an agile and collaborative higher education provider and clinical provider, responding to the workforce, educational and clinical needs of our external stakeholders, and supporting our communities as an established anchor institution. As we continue to develop in Dorset and London, it is imperative that we develop a more strategically informed approach to partnership working as a multi-professional centre of excellence for healthcare education, clinical care and research locally, regionally, nationally and internationally.

We provide a vibrant and positive inter-professional learning and practice environment, within a caring and inclusive community.

About the role

The HSU Clinical & Rehabilitation Services is looking for a motivated individual to join our clinical services team. The successful candidate will act as a first point of contact for patients, staff, external partners, visitors, students and members of the public and to assist them with their enquiries and appointment bookings whilst maintaining a high level of customer service at all times. To work as a member of the Clinical and Rehabilitation Services Customer Service Representative team providing reception cover and administrative support. To provide support to the Clinical and Rehabilitation Services team and help to oversee day-to-day operations. The job is varied and demanding and at times deals with items of a highly confidential nature in relation to patient and student records and student assessment profiles. The post holder will be expected to provide ad hoc cover if necessary for other customer services representatives within the clinical services to ensure that full cover is always available. Operating hours are between 08.00-19.00 Monday – Friday, subject to change.

About the person

We are looking for someone with a positive attitude who is genuinely friendly and caring. You should enjoy working as part of a team and have good communication skills and attention to detail. The successful candidate will have a competent level of IT proficiency, be resilient and be able to work under pressure. You will require flexibility, responsiveness and ability to plan and manage workload.

Applicants must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum & Nationality Act 2006.

Benefits

Enhanced Employer's Pension contribution (12%)
Death in Service Benefit
Electric Car Scheme
Cycle to work scheme
Free Chiropractic treatments
Subsidised clinical treatments
Subsidised in campus gym and discounts to local gyms
Enhanced policies
Employee Assistance Programme and App
Staff development events
Use of University library facilities
On-site Canteen

And many more

Contact

For an informal discussion please contact the People Department at peoplehelpdesk@aecc.ac.uk

To apply, or to view the job description and person specification please go to https://www.hsu.ac.uk/about/join-us/ to complete an online application form. Completed application forms should be submitted by midnight on the closing date. Please note that CVs will not be considered as a substitute for a complete application form.

Closing date: 10th November 2024
Interviews: TBC

We value diversity and inclusion at HSU and welcome applications from all sections of the community. We are a committed to having a diverse and inclusive culture which offers equality and opportunity for all. We operate Disability Confident and Mindful Employer schemes and are open to discussions around all forms of flexible working.

We operate a Guaranteed Interview scheme for applicants who are serving or who have served in the Armed Forces.

This post will be subject to an Enhanced DBS check.

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Pay: £21,565.00 per year

Expected hours: 18 per week

Benefits:

Canteen
Company events
Company pension
Cycle to work scheme
Free parking
On-site parking

Work Location: In person

Application deadline: 10/11/2024

Health Sciences University

New Jobs

Customer Service Representative