You will be part of a two-person team delivering and collecting furniture and other items from and to customers and supporters of the Furniture Showroom. The role involves route planning and the manual handling of furniture and other goods, as well as transporting items between the Charity’s sites as well as supporters within the local area.

You will work 24 hours per week over 3 days with the opportunity of additional hours. This role will require some weekend working.

By facilitating the movement of furniture, you will be supporting a great Showroom Team of staff and volunteers to raise money to provide hospice care across the local area.

Florence Nightingale Hospice Charity commits to funding over £1.6m a year to provide high quality hospice care for people living in Buckinghamshire and its borders.

Florence Nightingale Hospice Charity’s (FNHC) vision is to support the best hospice care for local people in Buckinghamshire and bordering areas. We commission and fund services from the NHS Florence Nightingale Hospice (FNH), which operates from its building at Stoke Mandeville Hospital and in the local community.

Key Accountabilities

You will work with the Furniture Drivers to deliver furniture and other items to and from customers and supporters of the Furniture Showroom.

Occasionally you may have to assemble or prepare furniture for sale or delivery.

Being friendly and helpful when dealing with customers and donors.

Helping to plan the van routes to ensure deliveries and collections are carried out efficiently and cost effectively.

Take the opportunity to capture Gift Aid income / sign up new Gift Aid donors when carrying out furniture collections as this raises more money for the charity.

Being very mindful of health and safety, whether in the Showroom or on the road.

Helping to make sure the vehicles are safe and compliant.

Disposing of waste and unsaleable donations safely and legally through agreed waste and recycling arrangements.

You may be asked to work additional hours and perform additional duties as and when required.

Representing the Charity in a professional manner and letting everyone know what we do and why we do it.

Additional Information

This job description is not intended to be a complete list of responsibilities. To meet the ever changing needs of the Charity you may be required to perform other duties within your capacity and competence.

Skills and Experience needed

Be physically fit as this role requires significant manual handling, lifting, loading and unloading of furniture (e.g. sofas and wardrobes) and other items.

Excellent customer service skills, and able to work with people of all abilities.

Experience of route planning, with ability to read maps and/or operate a sat nav.

Able to deal with situations with professionalism and understanding.

Helpful, enthusiastic & ‘can-do’ attitude.

Applicants for this role need to be aged 18 or over. This role involves the supervision of volunteers, and in order to adhere to our safeguarding policies, all staff employed by FNHC Shops in supervisory roles need to be over 18.

Benefits

You will be joining a supportive culture that encourages a healthy work-life balance and you’ll be part of a positive and friendly Retail team.

Workplace pension - 5% ER contribution (with an option to increase to 6%)

163 hours annual leave (which is 5 weeks holiday plus statutory holidays pro rata)

Generous company sick pay allowance

Enhanced maternity/paternity/adoption leave

Access to Smart Health services, including GP Online 24/7

Employee Assistance Programme

Life Assurance equivalent to 3x salary

Membership of the Blue Light scheme, offering a wide range of discounts

Job Type: Part-time

Expected hours: 24 per week

Work Location: In person

Application deadline: 17/11/2024

Florence Nightingale Hospice Charity

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