About us

Elite Community Ultrasound Ltd is a fast growing healthcare organisation in Kent. We are professional, agile, professional, and our goal is to provide the best care and services to all communities..

Our work environment includes:

Modern office setting
Growth opportunities
On-the-job training
Flexible working hours
Safe work environment

Elite Community Ultrasound is a UK’s fast growing ultrasound scan service provider which was established in 2017. The company has been delivering high quality diagnostic medical ultrasound services in the heart of community by working in partnership with its clients who have been awarded with NHS contracts from the South to the North of England. We are always committed and dedicated about the wellbeing of our community and constantly working on it.

We are aiming for a 7-day service (9am-8pm weekdays, 9am-5pm on Saturdays and 9ma-4pm on Sundays, excluding bank holidays) in order to provide better service to our service users.

Job Overview

We have an excellent job opportunity for a clinic Receptionist/Administrator for our first ultrasound scan clinic. This is a demanding role comprising a wide range of duties. As the first point of contact for our company, the Receptionist plays a crucial role in providing excellent customer service and creating a positive impression for visitors and callers.

The Role

You will use your experience and expertise in the management of facilities for the organisation's benefit, while improving your knowledge and skills, by reporting to the clinic manager/leader. In order to support the daily operations of the Elite, it is necessary to acquire strong procurement, negotiation, and interpersonal skills.

Duties and Objectives

Provide overall supervision of the clinic and reception area.
Organise documentation and equipment for Ultrasound Practitioner/Consultant Radiologist working from the clinic.
Ensure all clinical paperwork scanned and uploaded to inhouse systems within required SLAs.
Maintain stationary supplies, medical and non-medical to ensure the smooth day to day running of the clinic and administration functions.
Meet and greet visitors to the clinic.
Triage telephone calls, messages, and emails as appropriate. All voicemails and web chats to be responded to asap.
Deal with incoming and outgoing mail and deliveries and co-ordinate courier services as and when required.
Make efficient use of the in-house systems.
General administration with the clinic.
Daily/Weekly/Compliance/Security checks as specified in Clinic Reception and administration handbook.
Liaise with Management to maintain a safe working environment.
Assist with colleagues work during absences.
Provide cover for other clinics as and when required.
Attend meetings and training sessions as required.
Communication and courtesy calls via phone/email with patients during their patient journey.
Managing telephone and email enquiries
Resolving patients’ financial queries and processing payments.
Taking and managing client bookings, dealing with confidential information
Supporting the doctors and clinical team on projects
Processing sales invoices
Setting up new patient accounts
Producing letters to GPs involving medical terminology.
Providing full support to Sonographers performing Ultrasound scans for patients.
To undertake the care and reassurance of patients undergoing ultrasound scans in a professional and empathetic manner including acting as a chaperone for any required ultrasound scan.
Set up and tidy of clinic room prior to clinic commencement.
Collection of patients from waiting room and escorting them into clinic.
Adhering to patient confidentiality always and complying with Data Protection.
Establish and maintain good working relationships and communication with GP staff and deal with any clinic setting issues.
Willingness to undertake any other tasks and duties, which may be delegated from time to time.

Qualifications, Experience / Personal Specification

Good standard of Education i.e. GCSE’s or equivalent.
Strong communication and organisational skills. Ability to learn new systems.
Strong computer and processing skills. Strong knowledge of Microsoft Office, Outlook, and Word & Excel.
Attention to detail.
Able to work well individually and as part of a team.
Well organised with a methodical approach to work
Able to work to deadlines.
Ability to be sympathetic and empathetic.
Seeks constant improvement in own performance.
Team player, punctual, good attendance levels.
Ability to work on own initiative and to problem solve. To remain calm under pressure.
Minimum 2years experience in clinical settings.

The post holder must maintain the confidentiality of information about patients, clients, staff.

Job Types: Full-time, Part-time, Temp to perm, Zero hours contract

Pay: £11.44 per hour

Expected hours: 15 – 37.5 per week

Additional pay:

Loyalty bonus

Benefits:

Company pension
Free parking
On-site parking

Schedule:

8 hour shift
Every weekend
Monday to Friday

Ability to commute/relocate:

Ashford: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Have you previously applied to Elite Community Ultrasound?

Yes/No

Education:

GCSE or equivalent (preferred)

Experience:

Medical receptionist: 2 years (required)
Administrative experience: 1 year (required)

Language:

English (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Application deadline: 20/10/2024
Expected start date: 01/11/2024

Elite Community Ultrasound Ltd

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