2025 New year - New Job

New career opportunities available, would you like to work for a leading charity?

Do you have a passion for helping others?

If you have the drive to learn and think you have what it takes to provide impartial support and advice, we want to hear from you.

We are looking for full time and part time staff to join our existing teams, advising clients via incoming telephone calls.

We will:

Train you to talk to clients about their circumstances and help them get the support they need.
Offer you a competitive salary, pension scheme, Employee Assistance Programme and the chance to develop at the largest Citizens Advice Service in Wales and one of the largest in the UK

You will:

Have a good standard of education with strong skills in numeracy and literacy.
Have experience in delivering excellent customer service.
Have excellent communication skills.
Have excellent data entry and IT skills

About us

We have a passion for people and everything we do is designed to make the workplace a ''great place to work''

Our work environment includes:

Free Tea/Coffee
Wellness programme
Growth and career opportunities
Our Eventful team provide a fun environment and regular social events
Casual dress code

Successful applicants must be available to attend an uninterrupted 5 week (Monday to Friday) mandatory training. The training will start on Thursday 2nd January 2025

These roles will be entirely office based during probation, with the possibility of hybrid working once confirmed in post.

Citizens Advice Caerphilly Blaenau Gwent will not discriminate on the grounds of race, colour, ethnic or national origins, sex, marital status, sexual orientation, disability or religion in the selection or treatment of staff.

Job Types: Full-time, Part-time, Permanent

Pay: £12.00 per hour

Expected hours: 37.5 per week

Benefits:

Company events
Company pension
Health & wellbeing programme
Sick pay

Schedule:

Day shift
Monday to Friday

Work Location: Hybrid remote in Caerphilly

Citizens Advice Caerphilly and Blaenau Gwent

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