Company Description

When we founded Benugo 23 years ago we had a vision of not just creating superb, natural food but of giving London something that was a real experience.

This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attraction.

Find out more about us at www.benugo.com

Job Description

We are looking for an experienced Cafe Assistant to join the team at Windsor Castle

Windsor Castle is one of the official residences of the British monarchy and It stands as the oldest and largest inhabited castle in the world, with a history spanning over 900 years. Working in the Undercroft Cafe at Windsor Castle involves providing exceptional customer service to visitors while ensuring the smooth operation of the cafe. Key responsibilities include greeting customers, taking orders, serving food and beverages, handling cash transactions, and maintaining cleanliness in the dining area. Additionally, the role entails basic food preparation, monitoring inventory levels, adhering to health and safety standards, and collaborating with the cafe team.

We Offer:

Rate: £11.44 per hour

Shifts: 5 days out of 7/ Mon- Fri/ Weekends

Contract: Full Time/ Part Time

What role will entail as a Cafe Assistant:

Provide friendly and efficient service to customers visiting the cafe. Greet customers, take orders, and serve food and beverages promptly and accurately.
Handle cash transactions, process payments accurately, and ensure the security of cash at all times. Use the point-of-sale system to process orders and payments.
Assist with basic food preparation tasks such as making sandwiches, salads, and pastries. Ensure that food items are properly displayed and maintained at the appropriate temperatures.
Keep the cafe area clean and tidy at all times. This includes wiping down tables, cleaning countertops, and ensuring that the dining area is presentable for customers.
Monitor inventory levels of food, beverages, and supplies. Restock items as needed and notify management when inventory levels are low.
Follow all health and safety guidelines and procedures to ensure a safe working environment for yourself and customers. This includes proper food handling and sanitation practices.
Work collaboratively with other cafe staff members to ensure efficient operations. Support colleagues during busy periods and communicate effectively with the team.
Engage with customers in a friendly and professional manner. Answer any questions they may have about the menu items and provide recommendations when requested.

Experience isn’t essential, as full training will be provided. However, a smile, dedication to exceeding customer expectations, and being a great team player are essential.

Qualifications

Previous experience in a customer service or hospitality role preferred.
Excellent communication and interpersonal skills.
Ability to work efficiently in a fast-paced environment.
Basic math skills for handling cash transactions.
Basic Knowledge of food safety and hygiene regulations
Flexibility to work various shifts, including weekends and holidays.

Additional Information

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:

Free lunch on shift
Endless tea and coffee on shift
50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too!
Competitive rate
Life Assurance
Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients
Employee discounts at several retailers (via Hapi app) & fitness providers
Access to our Employee Assistance Programme & our trained Mental Health First Aiders

If this sounds like the role for you, apply now!

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Benugo - Cafe Assistant