We are looking for a dynamic, organised person with excellent people skills to coordinate our Home Support Service for older adults across Solihull. The service provides domestic support, shopping, accompanying to appointments etc (not personal care or CQC registered activity).

Main aspects of the role include:

Be the first point of contact for the Home Support Service.
Coordinate the day to day activity of the Home Support Workers
Provide a broad range of administrative and organisational support to the Home Support Service Team including scheduling.

DUTIES:

1. Answer incoming telephone calls from older people, partner agencies and other interested parties and deal with enquiries about the services.

2. Ensure accurate timesheets and scheduling.

3. Coordinate the duties of the Home Support Workers.

4. Maintain and update the Home Support Service database and scheduling system to the highest of standards ensuring accuracy of all information.

5. Be sensitive to the needs of vulnerable older people.

6. Resolve day to day problems for service users.

7. Ensure Safeguarding Adults policies and procedures are followed at all times and report any safeguarding issues to the or Home Support Services Manager and the relevant authorities.

8. Deal with any day to day communication issues, which may be causing delay or difficulties in providing the service.

9. Complete Initial Assessments in older people’s homes as required.

10. Undertake safe and well checks in older people’s homes as required.

11. Produce service data as requested by the Home Support Services Manager.

12. Contact service users, usually by telephone, to ascertain information regarding satisfaction with the service and practical outcomes for the individual.

13. Provide general administrative support to the Service, including filing, electronic case records, photocopying, email, taking notes of meetings and dealing with incoming and outgoing mail as required.

14. Undertake banking and reconciliation as required.

15. Ensure all data (paper and electronic) is kept securely and in accordance with Data Protection Act and Age UK Solihull policies.

16. Where necessary undertake duties as required of a Home Support Worker, such as urgent shopping items.

17. Assist the Home Support Services Manager with specific projects relating to the development of Home Services.

18. Provide cover for the Home Support Services Manager when they are absent.

Experience & skills required

General administrative experience

Awareness of issues affecting older people

General experience of working directly with older people or people with disabilities, either face to face or by phone

Excellent IT skills, including the ability to use and input information accurately to a database.

Well organised, self motivated and able to meet deadlines.

Good verbal communication and interpersonal skills.

Able to work effectively as part of a team to solve problems, accomplish goals, taking actions that respect the needs of others.

Excellent listening skills and ability to empathise with older people, particularly through telephone contact.

A car owner/driver is required for this post.

NB - this is a 6 months post. Any shortlisted candidates will be required to complete an Age UK Solihull application form

Job Types: Part-time, Fixed term contract
Contract length: 6 months

Pay: £21,444.00-£22,976.00 per year

Expected hours: 28 – 30 per week

Benefits:

Additional leave
Free parking
Sick pay

Schedule:

Monday to Friday

Work Location: In person

Application deadline: 28/10/2024
Reference ID: AUKSHSS01
Expected start date: 04/11/2024

Age UK Solihull

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Home Support Service Coordinator